Smart Toyota of Quad Cities

by Nick M on 04/22/2024

This was by far the best dealership I have worked with. Derek did a great job of being transparent with me. He helped me work through the best options for myself by taking into account reliability of the car and my finances. I will definitely be recommending this dealership and Derek to others!

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by Lyndon H on 04/08/2024

We purchased a new Toyota Highlander Hybrid from Smart Toyota of the Quad Cities. This model is in high demand, but our Sales Specialist (George) worked hard to find us what we were looking for. He fully answered all of our questions throughout the process. And there was never any high pressure - it was totally positive. We would connect with George for our next Toyota purchase. The dealership also stayed committed to the trade-in value they quoted us for our old car, as the new vehicle was not in stock but arrived just a few weeks after we first spoke with George. The Finance Manager (Nate) was also very helpful in explaining the options for financing and extended warranty. He was also very positive - no high pressure tactics. It was all good!

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by Rachel on 03/29/2024

Went in yesterday with my husband to look at some RAV4’s and ended up leaving with one. Our salesman, Justin, was great and answered all of our questions. Everything was taken care of efficiently and we left confident in our purchase. I love my car and I’m very happy we chose to buy from this dealership. Definitely recommend!

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by Allem on 01/04/2024

If you are looking to purchase a new ride, I strongly suggest talking to Demetrios Elliott . He was great to work with! No pressure, answered all my questions and made sure I was all set up when I was ready to go. Great guy!!

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by Carol H on 12/30/2023

After doing a lot of research online, I took the afternoon off of work to go and test drive a vehicle. After driving it, the salesman told me that another customer had put a hold on the vehicle but that it was only good for 72 hrs and that it was way past that time. We made an appointment for the next day to drive it again and have my husband look at it as well. We live an hour away so it wasn’t a short trip. We showed up and it was all ready for us. When we sat down with the salesman to do the purchasing paperwork he left for a few minutes and came back saying he made a call and the other people still wanted it so now he couldn’t sell it according to his manager, Brenton. Brenton was very unprofessional making faces, etc when he explained his decision even though it was well past the 72 hrs. that a hold is good for. 2 trips and time off of work for this treatment! Another manager of the new cars, came outside and apologized and was very nice and professional.

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by John D on 12/26/2023

Derek conducted himself with honesty and integrity, he addressed our needs and concerns as if he was purchasing the vehicle himself.

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by Big Steve on 09/15/2023

Michael made an extra effort to make the purchasing of my Tacoma a smooth experience. He was very attentive on listening to my requirements and explained all the features and possibilities to get me the right vehicle. He went above and beyond in explaining the features and technical points of the vehicle. Well done!

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by Allen Applegate on 07/27/2023

Salesperson James Gooch knew we were driving 1.5 hours to look at a Toyota Certified Avalon TRD. When we saw the car, it had a cracked windshied, a chunk of the front bumper was broke off, and small hail damage above the passenger side windows. After showing these to him and telling him the car does NOT qualify as a Toyota Certified, he took another employee out to look at the car and came back and said the car is not a TCUV all the sudden. Spoke with the GM Chris Geigle who filled me full of lies saying the car was not Toyota Certified, although I screen shot their own website stating it was along with the salesperson saying it was originally. It is sleezy dealerships like this that give not only other dealerships a bad name, but drags Toyota through the mud as well. If you shop at any Smart Toyota in the QC, go in educated, as they prey on the uneducated buyer.

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by Shawn on 05/16/2023

Derek always listens to understand what type of vehicle we are looking for. When we arrive at the dealership, he will have several upfront ready for us to look at and compare before taking them for a test drive. His no hassle or pressure approach is why he is the only sales guy I have used at Smart Toyota and am a multiple time repeat customer over the last 13 years.

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by Maria on 01/11/2022

Last year, like for many people, was a challenging year for my family. We were grateful to Michael W. for helping us get awesome trade value for our car, and selecting a vehicle that not only fit our family needs, gave us the added space and safety features we were looking for, but allowed us to move on from a tough experience that had much to do with our former vehicle. We already love our 2022 RAV4 and the value it adds to our life. Thank you also to Manager Chris, and the financing reps in the Davenport Smart Toyota dealership for working as a team to make it possible in a short amount of time. The staff was professional, kind, good listeners, and accommodating, Here’s to new beginnings in a new year.

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by Cam S on 10/25/2021

My wife and I had seen pictures of the vehicle prior to driving a few hours, and it looked fine. We knew we were buying preowned, so expected some dings, but figured that would be reflected in our conversation with the sales person. We showed up at 10 and the car was not ready until 11:15. I understand things happen but we scheduled it that way for a reason. Already disappointed but not turned away at that point. When we returned from the test drive and we made up our mind to buy, we met with the salesman again and at no point did he want to discuss what the final "out the door" number was (fees were on there that were not well explained). This was our first time buying a car from a dealership and we were passed around for the next 5 hours between finance, sales, and a few others. We didn't see the number until we were in the finance office and the paperwork had been written (I had an idea what it was, but thought we could negotiate some due to the dings and what not). When I mentioned it to the finance officer he told me I would need to go back and discuss it with the salesperson. (which would have taken even longer). I'm glad I took the whole day off because that's what was needed. We were never talked to about an extended warranty or service. Which after our day, would have been a hard sell. Since then, I have already contacted another dealership in my area and they will be taking care of that for me. To sum this up, WE FOUND THE RIGHT CAR AT THE WRONG DEALERSHIP. I was warned about going to this one and I thought that maybe those were "bad days" like we all have. I have never written a review before, but we are so disappointed with their process that I feel inclined to. We bought the car anyway, but I would not recommend them.

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by Tyler Lindquist on 09/03/2021

Worst place to ever purchase are car from. They will add multiple optional coverages on your lease/loan without your permission. They will lie on the federal odometer disclosure to lease vehicles that are over 500 miles. Numerous reasons to never purchase a vehicle from here. I have plenty of documentation. People I have dealt with to avoid Brent Miller, Nate Lampton, Chris Geigle, Curtis Evans

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by Sean G on 09/02/2021

Thank you, Sean, for another A+ experience! We appreciated your effort in locating the car of our choice, keeping us up to date on it's arrival, and going over everything in detail! You make purchasing a car a very positive and worry free experience. We would recommend you to anyone who wants a professional friendly sales associate!

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by EJ on 07/20/2021

Smart Toyota and my sales representative, Joe Moser, made the process of buying a car long-distance very easy. Unlike other dealerships I have encountered in the past, at Smart Toyota there were no hidden fees or high-pressure tactics.

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by Skitch on 05/30/2021

Bought a car from this dealer as an out of state buyer. Assigned to random salesperson. Like pulling teeth to get a response. Said "Send me your trade info, I'll call you in the morning." I had to call at 4 in the afternoon. "I was really busy." Same deal, about 3 days in a row with different questions. I really don't expect people to return a call within an hour, but I think if you say "morning" then at least by 1 pm is reasonable. Especially for a brief question. Asked the finance person to go through the bill of sale over the phone, line by line, when I got it, there were categories that he didn't mention or were labeled differently. like theft protection $300, and the taxes weren't on a tax line. Just irritating that I asked specifically for the line by line and that's not what happened. Got there for my appt, completely had my address wrong, and a county 200 miles away from mine. "Do you want me to change it on your copy?" Well, yeah, I do. Salesguy didn't really pay attention when I said how I wanted it titled, then seemed surprised when I repeated what I'd said mere moments earlier. Me: Don't you need both licenses? Him: Are both of you going to be on the title? Me: Yes, like I just said. Simultaneously bragged about how many out of state people buy there, then said all the mistakes were because they always do this in person. After the sale, they sent the form email about if I had any questions to let them know. I had a question, salesguy said, "I don't know, I'll check with the service dept." And never got back to me. Charged me the max for the documentary fee, then said, "Oh, you have to get your license plates transferred within 2 weeks.' Ok. I tried to do it online, but the numbers didn't match. Called to talk to the sales manager again. Left a message, no return call for 24 hours. Called and asked to speak to someone higher up, who was rude, and interrupted me repeatedly. Zero help. "He didn't call because he was busy." Well, they're just too busy to sell cars properly. Still don't know if I got the right paperwork sent in to get the plates transferred, which I've never had to do on my own in decades of buying cars. Would never recommend. Car buying is supposed to be fun and excited and this drained the joy right out of it.

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by Todd Family on 05/25/2021

Out of many experiences my family and I have had at car dealerships, our most recent purchase with Joe Moser at Smart Toyota was unilaterally positive. Every part of our experience was professional, warm, and thoughtful. We felt as though we were buying from another family member with our best interests at heart—we also got an excellent price. This is a rare and refreshing thing to encounter! We will absolutely be return customers even if we move outside of Iowa.

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by Bob on 05/04/2021

First time dealing with Smart Toyota. Was a great experience. Joseph Moser Was great to deal with. He contacted me Monday morning after I inquired about a vehicle via email on Sunday. He had it all washed and ready to go and I was in and out in an hour and a half.

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by IA Rob on 04/26/2021

Nothing but good things to say about Smart Toyota of QC and Joe Moser. They made car buying simple. We had been looking for a new Rav4 Hybrid with certain options and colors. Problem is, there is a limited supply and lots of demand meaning cars listed on websites were gone before we could even call. We even used TrueCar which sent a lead to Joe and he promptly responded. While they did not have the one we had inquired about, he did have another. Not wanting to lose it, we asked what time they closed. We were 1 hour+ away from their location and it was 2 hours from closing. Joe said not worries and come on down. Car was ready when we got there and we started the paperwork once the F&I rep was done with the buyers before us. On the way down, Joe sent us a link to apply for credit so it was ready when we got there. This obviously simplified things. Once we got in to sign things, no high pressure pitch to buy extended warranty or other products. In and out. Everyone stuck around past closing on a beautiful warm Saturday when I am sure they wanted to be elsewhere. By far the easiest purchase transaction I have ever had in my 30 years of buying cars. I would highly recommend Joe and Smart Toyota to anyone. Worth driving the extra distance.

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by tnp82507 on 03/17/2021

John denkmann made the process of buying my highlander incredibly easy, friendly, and fast. Walked in and he had the vehicle ready for me to test drive and let me take my time. Not a pushy man and made sure I was happy with the vehicle 100% before agreeing to purchase. Told me to call with any concerns at anytime if needed after purchase, so overall just a wonderful experience. Would recommend 10/10.

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by Fred and Barb on 12/16/2020

From the time we walked into the dealership to the time that we drove out with our new vehicle, we received the utmost care from all the people that we dealt with. Our sales person, Caleb, was knowledgeable on every aspect of the vehicle that we were interested in purchasing. This was by-far the best experience that we have ever had in purchasing a vehicle. We highly recommend Smart Toyota to anyone considering purchasing a car.

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by Mark Z on 12/05/2020

We just purchased a used 2018 Highlander SE and were very impressed with the whole experience at Smart Toyota. We were fortunate to have found 3 of the exact make, model, and year of the Highlander we purchased in our area to test drive. Hands down the vehicles at Smart were in far better shape and had better pricing than any other dealer. Further, the sales team was very upfront with us and if they could negotiate a price - they would. If they couldn’t they simply (and kindly) said that was all they could do. In the end, they met my price and payment and we even got a much lower interest rate at closing than we thought we were getting! I would highly recommend the Smart family to anyone looking to purchase a “new to them” vehicle.

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