Mace Ford
Customer Reviews of Mace Ford
Max H. kuykendall
byon 11/02/2023
Recently passed by the lot of Mace Ford. A 1996 F-150 pick up was displayed. This truck is a standard cab with an 8 foot bed, so typical of the era. Rarely will anyone see a vehicle of that age be found for sale on a new car dealership. This truck appeared to be in unusually good condition for a 27 year specimen. I waited until the next day to check it out. If it remained on the lot, I vowed to follow up. I received honest, courteous assistance and was offered a test drive. As with all other aspects of this truck, it drove quite well, and the interior and options all worked as intended. The truck has 140k miles, so I will be planning to do some maintenance in the future, but I have been passively on the look for such a find over the last few years. The price was very fair. The speed of processing the documentation for registration was as the license bureau put it, "the fastest in their memory". I am quite pleased by my most recent transaction with the folks and service at Mace Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Max H. kuykendall
byon 11/02/2023
Recently passed by the lot of Mace Ford. A 1996 F-150 pick up was displayed. This truck is a standard cab with an 8 foot bed, so typical of the era. Rarely will anyone see a vehicle of that age be found for sale on a new car dealership. This truck appeared to be in unusually good condition for a 27 year specimen. I waited until the next day to check it out. If it remained on the lot, I vowed to follow up. I received honest, courteous assistance and was offered a test drive. As with all other aspects of this truck, it drove quite well, and the interior and options all worked as intended. The truck has 140k miles, so I will be planning to do some maintenance in the future, but I have been passively on the look for such a find over the last few years. The price was very fair. The speed of processing the documentation for registration was as the license bureau put it, "the fastest in their memory". I am quite pleased by my most recent transaction with the folks and service at Mace Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Bought 2 vehicles
byon 08/18/2023
Very easy to work with and warranty’s on both vehicle are great! Highly recommend. The sales Team and service center have always treated us good
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Honest and Trustworthy
byon 07/18/2023
The Service department is great! I have had both of my Fords serviced at Mace and I’ve always had a great experience. They are more than willing to go above and beyond for me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A service department that truly cares about their customers
byon 07/17/2023
I had an issue with the service performed on my wife's Ford Expedition. The price that was charged was extremely high for the work that was performed and there were additional issues to be resolved. Rex Treadway was the service person we normally contacted for service on our vehicles but in this case it was someone else.Going forward Rex will be my contact person when I schedule service. I expressed my concerns to Rex and he introduced me to Drew Laumeyer, Parts and Service Director. Drew took the time to hear my concerns and assured me he would look into a way to resolve the issues. Drew set up an appointment to finish the work on my wife's truck at no additional cost. I am extremely satisfied with the outcome due to Drew. I highly recommend this service department at Mace Ford in Terre Haute, Indiana to all family and friends.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Was polite to the service department, when I really wanted to be a Karen.
byon 06/03/2023
2015 Fusion Took my car in for a recall, that turned into 2 recalls they had the parts for. Plan in the beginning was 1/2hr, but then might as well get both done since I’m here, it will take 3 hrs. They suggested just have someone pick up you up, ahhh I live 25 miles away, that’s not happening. There is a Hobby Lobby across a parking lot, told the man scheduling repairs, I would walk over there for awhile. No restaurant within walking distance, without crossing four lanes of traffic in 90° heat. Hung out in hobby lobby for awhile, walked back. Ford does have a soda machine, water was not a choice, never did anyone check on me, if I needed anything, my appointment was at 9am. I’m pretty sure I’m not invisible, but I felt like it. In the beginning of hour 5 I walked out to the service bay, just as employee walked up with two bottles of water for himself, he did offer me one, I just want to get my car and leave. I understand sometimes there are unexpected difficulties, but 5 hrs 10 minutes for a 3 hour job. Mace Ford, customer service is greatly lacking, I’m pretty much a happy go lucky woman, but had it been in my nature, I could have easily become a Karen. Will I buy my next vehicle from Mace Ford?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Tim
byon 10/23/2018
I really appreciate Mace Ford and the Service Department. We have purchased our last 3 vehicles from Mace Ford. The Service department has taken care of us very well. I appreciate them especially the Service Manager Mr Kaperak.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great people, great service!
byon 09/22/2018
I’m always please with the service I receive at Mace. They have the friendliest staff of any dealer o have ever visited.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
TIM CORK
byon 09/07/2018
I purchased the Edge from Mace Ford and have taken there for all of the servicing. The salesperson was very helpful when it was purchased. The service manager (Landis Kaperak) has been very helpful every time it was serviced or had something done. There has been times that I have stopped by with a problem and Mr Kaperak would take car of it personally. I am considering buying again. I would not go anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
AWESOME SERVICE
byon 07/20/2018
I have always received the best service from Mace!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
