Hubbard Auto Center
Customer Reviews of Hubbard Auto Center
Transmission
byon 04/18/2023
Cost was less than estimated
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Transmission
byon 04/18/2023
Cost was less than estimated
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 08/09/2022
I had to have 2 solenoids replaced in my 2017 Equinox. The car only has 41000 miles on it. The parts were marked up a little which I understand so I don't have a problem with that at all. My problem exist due to the labor charges of $453. I've talked to a couple other mechanics and they agree with me that seemed way over priced. According to them and a U-tube video I watched it shouldn't have taken much over an hour. Therefore I'm unhappy with the labor charge. I guess I should have ask for a estimate at the time I made the appointment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Rear Breaks
byon 06/28/2022
Got us in and solved the issue in a timely manner. Hubbards of Monticello, IN never lets us down! Courtesy and friendliness always a big plus!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
auto checkup and oil change
byon 02/07/2021
Time in waiting for auto checkup and oil change was very quick and the wait was appropriate.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New car
byon 08/27/2020
Very professional, friendly, courteous. Communicated often and well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
service
byon 04/17/2019
I had a 2:00pm appointment today for an oil change which took 1.5 hours. At 3:30 I went and asked the person at the service desk what was the problem. He said it just got done at no point during this time did service manager or anyone give me a reason for the long wait time. This was my first service experience at your dealership and I see no reason to return Aaron Winn
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Service on my company car.
byon 11/15/2018
Kim Owens is one of the nicest service writers I have dealt wit. She gets me a ride home and sends someone to get me when my car is complete. Thanks for you help. She is so helpful and knows what is going on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kim Miller Owens - Knowing that my family is well taken care of by her!
byon 11/15/2018
Kim Miller Owens takes excellent care of my entire family's vehicles. Especially with my mom. I always know that my mom is well educated and taken care of with personal service that is impeccable by Kim! That is an amazing peace of mind!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Hubbard Goes the Extra Mile!
byon 11/13/2018
There is something to be said for living in a smaller town and buying locally. Over the past 7 months I have been dealing with some issues with my new car. Hubbard GM Center worked tirelessly to make sure the issue was finally resolved and I was taken care of. I especially appreciate my salesperson, Jonathon Timm, who constantly kept me informed about the progress of my car issues and answered all of my numerous questions and concerns. When I purchase my next vehicle it will definitely be from Hubbard GM Center in Monticello.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Cives Company Truck
byon 06/05/2018
I would like to start off by praising Doug Jennings and Ron Byrd for their efforts and progress for finding a vehicle that match the requirements outlined by the Cives Corporation for a field truck. Their constant communication and updates were instrumental in making the decision to use Hubbard GMC as the dealer of choice. I went to several Chevy and GMC dealerships in a 60 mile radius of my office and Doug was the only salesman who put in the extra effort needed to secure the truck to fit my needs. While Doug was on vacation, Ron Byrd step in and gave me updates and gave me options as they arose to aid in making the decision. Hubbard GM center will be my first choice when it comes to purchasing another company truck or personal vehicle for my needs. Thank you, Jeff Dunker Project Coordinator Cives Steel Corporation
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
