Webb Hyundai Highland
Customer Reviews of Webb Hyundai Highland
Do NOT get Lisa as your service advisor- horrible customer service
byon 03/03/2023
It’s unfortunate to say that I’ve decided to take my business elsewhere which is a shame because I’ve always gotten my car serviced here at Webb Hyundai in Highland. Twice now I have encountered the same rude and disrespectful employee in the service department named Lisa. Extremely rude and dismissive. Refuses to answer any questions that I have as if I’m a nuisance to her existence. I already reported her to Katie the service manager and Laurie the Sales Manager. The first encounter was when I was dropping my car off to get serviced. The second time was tonight- 3/1/23. My car has been sitting in their lot for going around 4 weeks now while I wait on my insurance adjuster to come out and inspect the car. Since I couldn’t reach the adjuster, I decided to call the service department to get an update seeing if the adjuster has contacted them. Lisa answered the phone and flat out refused to answer any of my questions and said that since she’s not “assigned” to my car, she can’t help me. All I was asking her was if she knows if the insurance adjuster came out to look at the car because I couldn’t get ahold of him. She refused to even pull up the notes on my car on her computer to just check for me. It’s very simple to just look on the computer and give me an answer, but no she refused to do this and kept repeatedly telling me- “I’m not assigned to your car, I can’t answer any questions.” Horrible customer service. I’ve honestly had enough of her. I ended up driving out there 30 minutes away from my home to pay my diagnostic fee and pick up my car to take it somewhere else. When I got there and said I just want to pay my bill and take my car home, she refused to give me my car. Once again she said- “I can’t help you, you’ll have to wait until your service advisor comes in tomorrow morning.” I told her again that I want my car, I’ll pay the fee and take it elsewhere. She then said she had no idea where the keys and paperwork were and that she could not help me and once again—->I would have to wait until tomorrow until my “assigned” service advisor comes in. This woman refused to go find the keys and paperwork to my car (they were not with the cashier Gabby, and could not find them. Gabby asked her where they were and she told Gabby as well--->"She'll have to wait until Cindy ("assigned" service provider) comes in. After a few choice words from me to Lisa, Laurie the Sales Manager heard what was going on and came from her desk to help me. I’ve absolutely had it with this location specifically because of this ONE employee. Its a shame because my car probably will be written off by the insurance company and I’ll need a new car. I love Hyundai and would of bought a brand new car from them, thus staying a loyal customer and keeping my business with them, but no. Katie if you’re reading this, you really need to do something about this employee. Having her on board in that department just shows where your leadership and professionalism lies. Two young porters even pulled me aside and told me that I’m not the only person who has complained about Lisa. Get something done instead of having multiple chats with her. All calls are recorded so I implore you to listen to the phone conversation I had with her early today, and you tell me if that’s proper customer service. The date is ~ Wednesday 3/1/23 @ 5:40PM.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Webb Hyundai
byon 04/21/2018
The salesman, Joe Salas, worked with us and did not try to pressure us at all. He was very much interested in what we were looking for in a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Hyundai
byon 04/15/2018
In and out in 2 hours. Greg was great and very helpful throughout the whole process. We are definitely recommending him for others!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Going the extra mile
byon 04/13/2018
The personal attention understanding my request for a specific car and model, not on the lot and the work done in 'finding' that specific car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful service
byon 04/11/2018
Justin did a great job. The work was done in a timely manner and service contract was honored. Comfortable waiting area with free coffee.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Three Car Webb Hyundai Family
byon 03/18/2018
I have dealt with some pushy salesmen in the past and this was never my experience at Webb. This is the third vehicle in 7 months in my family that was bought at Webb. This dealership really tries hard to please their customers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Service
byon 03/18/2018
Milton Pappas very nice man . Has gone above and beyond to help me . My brand new Sonata stopped working after 40 miles , he has been very reassuring that you will get me in a safe vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very Satisfied
byon 03/01/2018
very courteous and patient. Adam was thoughtful, knowledgeable, and accommodating. The staff very helpful and friendly. The experience never felt intimidating or pushy. Their customer service is a pleasant addition to the value and quality of the Tuscon
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quick service
byon 02/28/2018
The service did not take long at all. I was asked before parts were replaced. Everyone was very friendly. I was given a $5 discount even though I did not have the online coupon.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 02/26/2018
Chris, my salesman, was super friendly. He laughed at my jokes, cracked a few of his own, and was super personable. Even though I was there a long time since I'm from Ohio and was buying a car in Indiana, Chris and the others worked SUPER hard to make everything as seamless as possible and get me through paperwork with ease. The facility was super clean and presentable and all the staff was incredibly friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 02/21/2018
My sales guy milt was awesome! He worked with me to get things where I needed them and was very knowledgeable about the car and helped me threw my FIRST car purchase on my own!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Friendly
byon 02/20/2018
very friendly staff always make sure you understand what repairs they will be doing and done in a resonable amount of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
satified customer
byon 12/19/2017
I was most pleased with the prompt and a accommodating services. Zena was so helpful in scheduling my service requests. Justin completed the special request that I asked. Both were great and that is why I will return.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Welcoming and Informative without being Pushy
byon 09/30/2017
All of the employees made us feel welcomed and at ease. Jeremy Walton, who sold us the car, was very informative and went above and beyond to help us. He explained every step of the process in simple terms, which we really appreciated as first time car buyers. Jeremy made sure that we bought a car that we truly loved that was within our budget. We never once felt pressured to make a rushed decision. We left the dealership in love with our new 2017 Hyundai Tucson!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent service department only
byon 09/10/2017
My 5 star rating is for Justin is for your service department. Justin does a great job and is very professional and polite.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
6 month service
byon 09/08/2017
The overall experience. Friendly service, told me exactly how much time it would take. And it was very accurate of of long.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 09/02/2017
Service is friendly, professional and quick! Always a pleasure doing business at Webb Hyundai. I think the service department is great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A great car buying experience at Webb Hyundai - Highland
byon 08/31/2017
We appreciated being able to use the online calculator to determine our purchase amount, interest rate and monthly payment to save time at the dealership. Our salesperson, Tony Myrthil, was extremely courteous and knowledgeable. He made us feel very comfortable with the whole process and we are grateful for all of his assistance. Also, Joe was very helpful in expediting the sales process as well. Thank you very much.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Carols review
byon 08/31/2017
No pressure. No hassling. And not in a hurry to rush me out the door when i couldn't make up my mind Greg just walked away so i could talk to my friend about the decision. He was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you!
byon 08/28/2017
Staff was very nice attended me to me very fast got me in and out within an hour as promised
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 08/23/2017
Jeremy and Anthony were very great, very helpful and very friendly. I had visited hyundai back in March and do to how I was treated made the visit very uncomfortable and made me hesitant to go back. When I got a call from Jeremy his voice sounded more inviting. I had called him back, a greet to set and appointment which was helped by Anthony. Both were very friendly and made this new process easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments