Ray Skillman Ford

We visited this dealership after being quoted a price for a vehicle meeting our specifications, over the phone. After driving 1.5 hours to the lot, we learned that the car we had been discussing did not exist and that the price we were quoted over the phone was now null and void. It was mentioned at this time that there were several cars in the area that met our specifications that they could get for us. We negotiated a price and were happy. We had a signed contract for a car. We had already written the check and had a VIN number. The contract explicitly stated that we had purchased that particular car. The next day, we were told that this vehicle had already been sold and that they could not get another, similar car. David Everett then informed us that our purchase was subject to availability and that it was our tough luck and our problem. We encouraged him to re-read our contract, after which he never mentioned that fact again. You see, our purchase wasn't subject to availability - we had purchased that particular car and we had already given them the money for it. His statement would be like me saying "the money may or may not be in the bank, it is subject to availability and, if it isn't there, tough luck and it's your problem not mine". After three days of hassle and stress, and being told by David Everett that it was our problem and we would have to deal with it, it was discovered that an identical car was found and could be given to us in leiu of the car we purchased. Amazing!! If he had spent half as much time trying to fix the problem as he did trying to weasel his way out of a binding contract, we would have already had a car. The most important part of buying a car is in the actual transferal of the vehicle to the purchaser - this dealership cannot even do this!! No apology was given, no 'it was our fault', no 'how can we make this right?', just a 'wham, bam, we don't give a damn'!