Volkswagen of Clarksville
Customer Reviews of Volkswagen of Clarksville
Impressed
byon 05/15/2017
Good team work. Im very impressed with the deal and the team itself. No one was pushy and were right on point. Thank you so much sincerely and please maintain the customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tiguan-Bratcher
byon 05/03/2017
After we got in the Tiguan and all the paperwork settled, we were very pleased with our purchase!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Nice people, but typical car buying experience
byon 04/10/2017
While all the people at the dealer were nice, it doesn't change that fact that they use the same tactics as every other car dealer. First, they make up some reason why they can't honor their online price (in this case it was because I wasn't trading in a VW), then they make up reasons why they won't honor their online specials, in this case it was a "$500 college credit" where even though I am a college graduate as of two years ago and my wife is currently in college they said that you had to be a "recent" graduate. Ok, that is to be expected, most car dealers do the same stuff. Then they follow the typical car dealer trend and start out with a really high price on the car and a really low offer for the trade in (well below the lowest value on KBB or nada). Eventually after telling them I know what my car is worth and I know what their car is worth and telling them the maximum I would be willing to pay, they of course came back with a number ever so slightly higher than my maximum (all dealers seem to do this too). We eventually struck a deal $4,500 less than their original offer but still 1000-2000 higher than what I should have paid. Then to top everything off they come out with some story like they won't be making any money on the car and how other customers weren't getting as good of a deal as we were (blah blah blah). It really irritates me being blatantly lied to regardless of if it's the norm or not. The entire process also took about 4-5 hours, which gets very tiring. Bottom line is no matter how nice they seem, they still try to rip you off just like any other dealer end of story.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Quick, Easy Best Deal Possible
byon 02/21/2017
Had an easy time getting to the price, trade in value and financing needed. Steven Mayfield was willing to stick around until midnight and let me test as many cars as needed. But it was quick, easy and I got a great deal on a used 2015 model that I had been searching for. All the guys I spoke to and met were friendly and more than helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 02/03/2017
Recently closed on a 2014 Jetta SportWagen with Mark Wolpert, at VW Clarksville. Mark was very helpful in answering all my questions and allowing me to explore all my options at a comfortable pace. Additionally, being in the middle of the TDI buyback process, I found Mark to be knowledgable and hospitable in moving that process along.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Clapp VW
byon 07/10/2009
I would never buy a car from these guys. This dealer certifies uncertifiable cars, then sells them to unknowing consumers, then promises legal action if you call them out on it and VW won't honor the warranty or even help. NEVER AGAIN will I buy a VW, I will never recommend Clapp VW, I will never recommend anything VAG. EVER. Thanks again Jerry, Doug, Wayne!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
