Friendly Ford
Customer Reviews of Friendly Ford
Friendly Ford Inc Dodge Durango purchase
byon 11/17/2023
Great customer service, willingness to hear clients and help. We were happy with our vehicle purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Friendly Ford Inc Dodge Durango purchase
byon 11/17/2023
Great customer service, willingness to hear clients and help. We were happy with our vehicle purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quality service
byon 09/04/2023
Convenient, good response on recalls, clean, professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Columba Figueroa
byon 03/05/2023
Great service, courtesy and professional people.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great dealer
byon 12/16/2022
went in for a recall and they did it that the time it was scheduled for and I was very happy with the service dept. and all employees they took the time to explain the recll
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service to My 2017 F-250
byon 12/10/2020
Real nice Place to get your Truck serviced Very Professional and do nice work for a Good Price
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly Ford - 2020 F250
byon 09/16/2020
I love doing business with Friendly Ford, Over the past 15 years our family has purchased 5 new vehicles from them and there has never been a glitch in the process. My latest is a 2020 F 250 Lariat that I've had for 3 weeks now and I love it. Everyday after work I take it for a drive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Transmission issue 2016 F150 sport supercrew
byon 02/04/2020
At approximately 31,000 miles trans started to slip between 3& 4th gear and 2 and 3 rd gear. Would let off fuel and shift would complete and grinding g dragging sound would stop. Was given loaner for a week. Issue wouldn’t reproduce even with me driving it. It had done it several times. After trouble shooting haven’t had the issue recur. Kathy Fitzgerald is an awesome service writer and was extra communicative!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Friendly Ford is great!
byon 01/31/2020
All my service needs are taken care of professionally and fairly at Friendly Ford, and I'm a happy customer. They even gave me a much-needed body work quote and explained everything thoroughly. Highly recommended!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Russ was great
byon 12/12/2019
Russ greeted us right away and assisted us in locating the Edge that we wanted..We never felt pressure, he explained everything thoroughly, and made us feel like family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Trust my cars to them.
byon 07/27/2019
Having been doing business with Friendly Ford since they took over the dealership many years ago. They are my go to place for service. My previous Explorer and my current one both went well over 100,000 miles and Friendly Ford service department plays a key role in this. They give me excellent advice, help me schedule services to prevent major issues. When recalls occur, they are right on it. The last time in, we had discussed several possible things to do on the Explorer. They called later and said it was ready and that one of the things we had talked about did not need to be done. So saved a $100+. That says much about them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Dealership
byon 09/06/2018
Always get right in. They know who we are as we have been using this service for over 8 years. Nice staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
the Best service center in the midwest!!!
byon 05/02/2016
service was beyond great - staff as usual is very very courteous and helpful - keep them at Friendly Ford they are the best!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly service
byon 04/24/2016
Every one was very friendly. They also explained everything in good detail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Dealerahip Overaall
byon 04/03/2016
I trust this dealership. They have always taken very good care of me and my needs. I have use them to buy new and used cars. Randy Yockey takes the time to talk to me and this service department have always taken good care of me I do have to travel to them,but it is well worth is.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service - Clean environment
byon 03/30/2016
The staff is always so-o-o helpful and I am treated like the best friend, service is just as good and helpful as in suggestions of service and upkeep of maintenance of the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly Ford Roselle
byon 03/26/2016
High quality people and good service at this dealership. No issues at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/26/2016
I have always brought my escape back to friendly Ford for all my service. The people are friendly and my repairs are done right and in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly Ford
byon 03/23/2016
I had a flat tire due to a nail. After checking it, Friendly Ford replaced the tire and now it's great. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wouldn't go anywhere but Friendly Ford!!!!!
byon 03/22/2016
Kathy and Jenny Yocky were amazing. Kathy went way above and beyond to care for my car and me. She secured a car for me that could fit my family. Her compassion and hard work were beyond anything I have EVER experienced. I have shared this story with many people and will continue to do so. I 100% recommend Friendly Ford. I know that Kathy will make sure everything is done to the highest standard. They always make sure the customer is 100% satisfied! I can't imagine buying a car from anyone else. I feel that I was treated like family!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Winstar recall
byon 03/22/2016
The staff was courteous and helpful and got back to me quickly when I had questions. I brought my 2000 Windstar in for the rear axle bracket inspection. She said it passed inspection but the technician said I had rust holes forming and advise me to have the axle replaced at my expense through the recall program. So I'm not really sure if my back axle is safe or not.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Back window
byon 02/13/2016
Once the truck was delivered to the dealership who ever is in charge of prepping the truck did not do a very good job of checking it out because there are two plastic alignment pieces still sticking out of the back window that are not suppose to be there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
