Ford Square of Mt Vernon
Customer Reviews of Ford Square of Mt Vernon
Buy my truck
byon 08/18/2023
Jordan Hale was a fantastic salesman to deal with, knew what he was doing and very professional. He made the buying experience fun and easy, I highly recommend him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
2022 F-250
byon 10/27/2023
Great, knowagable staff. They get the job done right the first time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Buy my truck
byon 08/18/2023
Jordan Hale was a fantastic salesman to deal with, knew what he was doing and very professional. He made the buying experience fun and easy, I highly recommend him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Service
byon 07/10/2023
Good service in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 04/20/2023
Knowledgeable and friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding service
byon 09/26/2022
One of the best dealerships I have ever been to. Not just one person but everyone there bent over backwards to help me with my purchase. Totally went out of their way. My next vehicle will come from here. A+++
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Husband
byon 01/06/2022
Staff was friendly and knowledgeable .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Escape Review
byon 06/09/2021
We have bought our past two vehicles at Ford Square and will continue to do so. Al Lake does a terrific job in the sales department. Doug Hester in finance is also very good. We have had no problems with anything about Ford Square.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great place!
byon 05/01/2021
Found the vehicle we wanted with a great salesman named Bud! The vehicle we purchased had just came in on trade they got it right in and ready for us to pick up. Very smooth and easy transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2017 SUV
byon 03/24/2021
Was looking for a new or nearly new SUV , Ford Sq. had me test drive a used 2020 SUV it drove nice but it did not have the options I wanted on my next car. A day or two later they got in this 2017 loaded and it was more to my liking.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change, wash
byon 07/31/2020
great job getting bugs off front
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Repeat buyer
byon 01/25/2020
I've bought two new Ford Escapes off of "Sarge" one of Ford Squares salesmen. He always does an outstanding job and goes above and beyond when trying to help the customer. In my case this usually means finding the exact Escape I want, color, model, options etc.. If Ford Square doesn't have it on the lot Sarge WILL find it! He's very patient too, works we me and my wife meeting all our requests, time lines, financing issues, etc.. I will buy from him again! Stay tuned......
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 07/20/2019
I am a returning customer, so I worked with Sarge and Al on my purchase. Since I’ve worked with them before I knew everything would go smoothly, and they would bend over backwards to meet my needs. These guys are great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Square Mt. Vernon, IL.
byon 01/02/2019
They serviced our new car and fixed a small vibration. We are completely satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Survey
byon 09/21/2018
My experience at Ford Square was very pleasant. My salesman was able to find a vehicle that served my needs and a price that I could afford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
MKC Lincoln Purchase
byon 09/19/2018
It was one of the best buying experiences of a new car we have had. Could not be more satisfied. Sarge was our sales rep. Ask for him he was great. Doug was the finance guy another good experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase
byon 08/14/2018
Sales person was helpful but not "pushy". Treated us like our business was important, was willing to find me exactly what I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Happy Customer
byon 05/14/2018
Ford Square in Mt Vernon, Il took care of everything for me and had the deal, car, and what they promised ready to go when I got there. No problems, whatsoever, I highly recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great salesperson
byon 06/15/2017
Our salesperson Cindy was excellent and really made the buying process easy. She found us the best deal possible. I would recommend going to see her.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
bob depaolo
byon 08/11/2009
be careful during the negotiation stage of buying a truck from ford square in mount vernon il. i had 2 dealers bidding on selling me my new van. [another dealership] in salem il. was truthful in his bid in telling me that it would take 6 to eight weeks to get a van built. ford square had said it would take three weeks to get one built because they were going to use another dealers allocation, and get my order placed. finally at six weeks (3 weeks overdue!) i called them to inquire and they said that it should be any day now. I pleaded with John Lauder (the salesman) and the Roy ( the sales manager) to make a phone call to find out what was up. Should I have had to tell them to make a phone call? you would think that if a salesman had promised you a van in three weeks, that when it wasn't there in 6 weeks ,he would be concerned enough to make a phone call to ford and track the shipment! in the meantime I had quit my job to start my new business, using my new van, and guess what , no income and no new van! it has now been 8 weeks and the van should be there any day now according to them. ha ha
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
