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Liberty Auto Plaza Nissan


920 S Milwaukee Ave, Libertyville, IL 60048 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
NIGHTMARE IN LIBERT AUTO PLAZA!!!!!!!
Written by manuelr1 on 03/03/2015
NIGHTMARE IN LIBERTY AUTO PLAZA!!!!!!! BEWARE DON'T WALK AWAY, RUNNNNNNNNNNNN.......!!!!!!! Worst experience in my life and believe me I've purchased many vehicles at dealerships in my life but not any like this! I should have followed my instincts when I walked in and my wife said wow what a filthy place. after about 10 minutes the salesman Robert (don't deal with him or his used car sales manager). After a long chat he brought up the vehicle we were there to see, truck was filthy and smelled like a wet dog had been in it. We decided to drive the truck which drove good although I did notice a noise in the power steering which I brought to their attention. Robert told me don't worry we will fix it and we will give it a complete detail inside and out including the engine compartment. the exterior had some scratches and a dent on the back bumper, front drivers door needed a new hinge and the front passengers door trim pane had a dent. I brought all these issues up and Robert said" I promise I will take care of all these issues the truck will look like new". We did like the truck and were hesitant but he kept insuring us that the truck would look like new. We decided to go ahead with the deal and we had a trade in which he said they would give us what we owed on it, and pay it off, which I figured was a good deal. We finally get called in to do the paper work when I noticed the final price was $1500.00 over and when I looked they were only giving me $8000.00 and not the $9500.00. They had essentially added the $1500.00 to the sales price. I should have walked away then but after haggling again with Robert I settled for $8750.00 at this point I was so upset and tired we signed the paperwork and was given a promissory not of all the details that where to be repaired as I stayed above. I took my new vehicle home and brought it back 2 days later as I was told to do. They took two whole weeks and was told the vehicle was done after I called to complain why this was taking so long. I go to pick up the vehicle and the only thing they did to it was the door hinge and a oil change. I was now very upset as you can imagine. When I finally get to speak to Robert he said "that's all we can do, you cant expect to make this vehicle look new". He finally agreed to clean the engine compartment and give it an oil change as I complained that the oil was still black. I was told to bring it back on Monday for the oil change and when I get to the service department they tell me I don't have an appointment. Glen in the service department was very nice and said we will take care of it. I spoke to the assistant Manager about what was promised to me and that they had put it in writing and he said they would take care of it. To make a long story short I was told to bring it back again, mind you I live in Chicago that's a 40 Min drive, which I did this time it was there for a week and again I call Glen at the service Dept, they did not call me and says vehicle is ready. I pick up my vehicle and notice that the fuel gage is marking 1/4 tank, when I dropped it off I had 3/4 Tank of Gas and the vehicle had over 200 miles more than when I dropped it off. I was now sick to my stomach but I took my keys and drove away. Never again will I step foot in this Dealership and I hope you don't either. Fool me once shame on you, fool me twice shame on me!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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