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McGrath Lexus of Chicago Sales Reviews

  • 1250 W Division St
  • Chicago, IL 60642 (map)
  • (877) 217-7745
  • Chat with Dealer
Sales Rating:

My experience was different from the other raters

Written by myoldml on 02/25/12 08:55:30 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

In fact, everyone we met exhibited an extraordinarily high level of customer service and professionalism--qualities I have not usually associated with auto dealerships in the past. Brian was excellent as the master of ceremonies and lead actor, though Maria and Doug were equally good in their supporting roles. They didn't give me a price online but did negotiate over the phone and honored that negotiation to a T. Unlike my experience buying previous cars, they were extremely respectful of my time.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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myoldml, I am remiss in responding to you and I apologize. Nonetheless, thank you for taking the time to review and thank you for the kind words. I have shared your review with Brian Carlson and we are both so pleased that you are happy. Please do not hesitate to contact either of us with future concerns. Sincere regards, John L. Douglass eCommerce Manager

  • By mcgrathchicago
  • on 03/19/2012
  • 09:09:19 AM PDT
  • (dealer response)
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