Max Madsen Aurora Mitsubishi

by Kumar_Chicago on 07/06/2017

That was a very bad experience when I went there to check out a used Hyundai Genesis. The sales executive name was Ryan. Right after I walked in, this guy asked another guy to pull the car and left me in the lobby, not even telling me to wait there or come in side. I had no clue where to go and what to do next. I stood there for a few mins. Then I went into the service area by myself and saw him with the car. I then started checking out the car and went for a test drive. This guy neither showed much interest nor gave me that excitement. He was just answering my questions. BTW, I was really excited since I liked the car after the driving. When I was asking him about the options in the car, he was like "it has all the options"! After the test drive we came into the office and I then had to use the restroom. After coming out of restroom, I had to again search for him. We then sat at the computer for the next steps. He never sounded friendly or cooperative, but sounded rude and arrogant. I dont know if he was going through any personal issues. But I dont expect this from any sales rep especially after the test drive. I asked if the price is negotiable and he was responding as if I asked something very bad. I wasnt asking for a crazy deal or anything but as in any business, I was trying to negotiate. I told him my offer as $995 less than the listed price of $20,995 to start with. He said that I dont know anything about the car market, I dont know technology, I dont know what a car is worth etc. I was stunned with the way he started responding to me. I asked him about the 112 points report he said he will show me during the drive. He went inside and gave me a print out with price comparison of another car. Not only he didn't show me the 112 point report but he started showing his rudeness. I took my cell phone to show him similar cars nearby. He was like, "I dont want you to shop for car now because I have other things to do". I said, OK whats next (I was still interested). He was like "I can reduce $100, but if you dont want I wont reduce that also", in a very sarcastic and disrespectful way. He sounded rude and frustrating from the beginning of the conversation. I was telling him I have a good credit (I had the credit report with me, I didnt show him yet) he said, he doesnt believe it since all people say that. I said, I can see the car is not worth that price based on KBB and everything, he said, I dont know anything about cars. He was telling he and his manager has only 20 mins more at the shop and he needs a decision now. I was feeling very bad since I was not getting treated as valued customer. I have been to a couple of dealers before, and they were awesome. I dont understand if anyone gets treated like this will ever end up buying the car. I liked the car, I had a check with me for the down payment and I was ready to buy the car. But just because of the unhappy and frustrating feeling that I got, I decided to walk away. Any average sales person could have sold me that car yesterday with the actual listed price if he just had the right attitude. I shook hand with him and walked away. It was really a miserable experience. So I will never recommend this dealer if you are expecting a customer satisfactory experience in buying your car. For me, I want to feel the day special when I buy a car, but this guy just ruined it and ended giving me a frustrated evening. Don't go there guys or at least avoid this guy!

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