BMW of Idaho Falls
Customer Reviews of BMW of Idaho Falls
Amazing Customer Service!
byon 07/20/2021
Both Mackenzie and Rick were so great to work with! Super helpful and so patient! Love my new SUV!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Prepare to be ghosted if you want help after the sale
byon 06/30/2021
Bought a used car from them. Love the car and overall thought the deal was pretty fair, but they sold us an extended warranty for $3,500 with a company, First Extended, without making clear that the warranty was NOT from BMW. First Extended has a *1-star* rating with the Better Business Bureau and numerous complaints about them on the BBB site and elsewhere on the web. The complaints say that First Extended delays endlessly and rarely if ever provides any actual warranty service. I have tried repeatedly for over a week now to talk to the folks BMW of Idaho Falls about this. They refuse to accept or return phone calls and they don't reply to emails. We thought we were buying an extended warranty from BMW, and they were careful not to say anything to make us realize what they were doing to us instead. We're apparently out all that money and have an entirely useless warranty as our only return for it. If you buy anything from these people, watch your back. We thought a BMW dealer would be a classier than this and did not expect this kind of rip-off.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Treated like I matter
byon 05/13/2021
Brysen obviously follows the "Golden Rule" and treats customers the way he would wish to be treated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent, small-town dealership.
byon 01/30/2020
Your car-ownership is no better than your dealer. This one goes above-and-beyond for you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent small town dealer
byon 01/01/2020
We keep buying BMWs partly because our dealership in Idaho Falls is excellent. BMWs are great cars, but without a great dealer experience, you don’t have the total package.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Internet buyers beware! Not ready for internet car sales.
byon 12/24/2015
While the people seem nice, the operational side of this dealership is very poor. Sent them a check they recieved on 12/14 cleared my account maybe 3 days later but they refused to depart from their 10 day check clear policy. I should have had the car last week easily! Now the BMW Christmas gift to my wife will come several days after Chrsitmas. Internet buyers beware!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
