Paul Thigpen Chevrolet Buick GMC
Customer Reviews of Paul Thigpen Chevrolet Buick GMC
Drive train woes
byon 02/28/2024
The overall experience was as expected. The check in process was friendly, courteous and professional. Timeliness for the evaluation and fulfillment of the work order was very reasonable. It appears that the research, development, engineering at GM and the decision to utilize a full synthetic fluid was not given it's due diligence.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Not trustworthy
byon 09/27/2023
I was very happy a Trax came in while I was waiting on a trailblazer. We are very happy with the vehicle. I’m not happy with the quality of service at any level. We had a lease to turn in, so we sought options early. We were told a trail blazer was coming in before our lease so we had our current vehicle evaluated, agreed on cost and payment and put a deposit on a trail blazer. When the trailblazer came in, we were told there was new management and our vehicle and original agreement needed to be “re-assessed” because the old sales people “did what ever they wanted” and were fired. This made me very anxious, but we were able to come to an agreement on a price and payment for the Trax. Finance was also a nightmare. First they put the wrong Bank on my paperwork, then their system didn’t work properly and they “forgot” to put sales tax on my paperwork. Because of their mistake, they tried getting me to pay more money/higher payments, not what we agreed or signed to. When I talked to my sales person Nate, who was there for all conversation with both managers when the deals were made on the trail blazer and the Trax, he claimed he knew nothing about the reasoning they were now trying to charge me more for the sales tax on my lease, when it was a full discussion with management the fist time I was in, because another dealer was going to give me a better price. He told me the other companies finance would change the deal because they couldn’t give me the full credit the other dealer was going to give me because it was a lease, not a trade and the sales tax would need to be paid. They probably knew this trick because they tried to do it to me after they said they were being transparent with me and WOULD NOT change anything on our agreement in finance, like they claimed the other dealer would do. After that was all said and done, I was still sent additional paperwork to sign because they forgot to have me sign it the 3 other times I was in the dealership to sign paperwork. Not happy with this dealership or service at all. I’ve bought a lot of cars for myself or family and this was by far, the worst experience I’ve ever had. The company is very deceitful!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Office Manager
byon 12/29/2020
I had the 'charge' of finding my boss a brand new 2021 Yukon Denali. After dealing with MULTIPLE dealerships all over the state of Georgia, and being given the 'run-a-round' on giving me a NO BS deal; Kaysie (Internet Sales) responded to my exhaustive text with an actual deal. Within 24 hours, not only had we SEALED the deal but the car was DELIVERED from Vidalia to Roswell, GA. . AMAZING dealership. AMAZING team!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fixed back hatch
byon 03/10/2019
Fixed back hatch on my yukon
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 03/07/2019
Guys were friendly. Took an hour and 15 min for an oil change.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Prompt Service
byon 03/04/2019
Went in with no appointment and was out in a little over an hour on a Saturday morning.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 02/14/2019
Always receive good service at Paul Thigpen Chevrolet.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr Robert Marks
byon 05/14/2018
Took vehicle in for an oil change a lube and tire rotation I happened to mention about a continuing check engine light appearing then diapering, unlike past dealerships we took it to; a mechanic here diagnosed the problem and it was corrected in a very timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GMC
byon 04/14/2017
We didn't purchase there but when we had problems while in Vidalia we drove into the dealership and we were immediately met by Dana with Service. He was so nice and assured us they would take care of us as we were very upset with the transmission problem. They had us back on the road in about an hour in a loaner car, kept us updated while they kept and repaired our vehicle. I have never been treated as nice at any other dealership. If we decide to purchase another GMC(?) we will definitely do business with Paul Thigpen.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
PTC
byon 04/11/2017
My vehicle was cleaned by the dealership. The price was reasonable. It was ready when I got off work. I didn't have to wait when I dropped it off or picked it up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments