Nalley Honda

I had the worst experience with Nalley Honda Pre-Owned Department. Sales Managers Anthony R. and Steven R. were beyond rude and offensive. There is no sense of customer service whatsoever! They rather give up a $17k deal than to replace air filters and brake pads. On Friday, August 1st, I placed a call to Mr. R. to get clarification as to what all is included in their 150pt inspection, as I was told the night before the vehicle had undergone. I was under the impression that air filters and brakes would be a maintenance issue handled under the inspection. Yet it was brought to my attention, during a visit to the Nalley Toyota (for a tire pressure light issue), that the filters needed replacing and the brake pads were at 4mm out of 9mm (mind you it had been less than 24 hours since leaving the dealership). Mr. R.'s first reaction was to ask, who told me that the car had a 150pt inspection as, and I quote, "I didn't tell you that!" I inform him that the gentleman who closed out my purchase had provided this information during conversation. He placed me on a brief hold then returns stating, that the vehicle went through their service department and checked out so, he rather take the car back than to take the hit for repairs, especially for the price I was purchasing it for! I was taken aback because first, he wasn't selling me the car at any lower rate than what was advertised online and secondly, I didn't mention anything about wanting to bring the car back. He was so abrupt and boorish that on principle alone, I was compelled to return the vehicle- accompanied by my husband and father. I refuse to spend my money where it clearly isn't wanted! When I arrived to Nalley Honda, Mr. R. was quick to show me a list of what work had been completed on the vehicle however, we were past that point. My intent was to return the vehicle, and get my down payment back. I informed Mr. R. that my initial call was merely to get clarification but since his response was to be nasty and condescending, just as he suggested, I'm returning the vehicle. I asked for my deposit back. He proceeded to tell me the office was closed and he could not have a check cut until Monday. I requested that this be put in writing, and asked for any paperwork with my information be returned to me. Mr. R.l then opted to have Mr. R. come in to the office to speak with me and he was even more offensive than Mr. R. He refused to return any of my paperwork, stating it was policy to keep it for 36 months on file before shredding all forms, and refused to also put in writing that it is corporate policy to run a person's credit for identity verification no matter if he/she comes with his/her own financing. When my father began to mention contacting the corporate office, Mr. R. became extremely discourteous - flinging folders in the air and being snide. His exact words were, "Why?![Regarding written statements] You're going to call corporate anyway!" He suddenly asked us to leave as though we were being threatening or aggressive in any manner - I was visibly upset but never threatening. I again requested he provided a statement regarding my full deposit refund, and he repeatedly demanded we leave the office (which we were initially asked to go in to by Mr. R.) and he stated, "There is sensitive information in this office". I was furious at the implication that we would tamper with or steal other's information, especially when I'm expressing concern about my own personal information. At that point, I was seeing red. I had to step outside while my dad and husband waited in the lobby for the written statement. Never in my life have I had to deal with such blatant disrespect from individuals who are supposed to be managers. As a first time car buyer, this experience has definitely soured my outlook on shopping for a vehicle. I would never in a million years recommend anyone to shop at Nalley Honda Union City! Save yourself!