I did not buy my Jeep here but they stepped up and made things rightWritten by xsmojo on 07/16/12 12:46:15 PM PDT Go back to Service reviews
Recommend this dealer? Yes
I had some issues with a new 2012 GC I bought at a different dealer. It did not get fixed on the first service visit and my initial review was quite negative. However, I escalated within the dealership and with Chrysler and the management team at Palmer stepped in, took ownership, and got it resolved for me. They went above and beyond and exceeded my expectations. From now on this will be my first stop when buying a car.
Original Review - Admittedly the real issue is with the 2012 Jeep GC I have but this dealer is not making it any better. The 1st question they asked when I call in for warranty service - "Did you buy it here?" If the answer is no, forget about a loaner vehicle. Same story the 2nd time even with Chrysler involved and an active case. If your car will make it, consider other options.
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