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Palmer Dodge Chrysler Jeep Ram Service Reviews

  • 11460 Alpharetta Hwy
  • Roswell, GA 30076 (map)
  • (888) 324-3361
  • Chat with Dealer
Service Rating:

I did not buy my Jeep here but they stepped up and made things right Updated!

Written by xsmojo on 07/16/12 12:46:15 PM PDT
Recommend this dealer? Yes

(01/14/13 08:41 AM PST)- I had some issues with a new 2012 GC I bought at a different dealer. It did not get fixed on the first service visit and my initial review was quite negative. However, I escalated within the dealership and with Chrysler and the management team at Palmer stepped in, took ownership, and got it resolved for me. They went above and beyond and exceeded my expectations. From now on this will be my first stop when buying a car.

Original Review - Admittedly the real issue is with the 2012 Jeep GC I have but this dealer is not making it any better. The 1st question they asked when I call in for warranty service - "Did you buy it here?" If the answer is no, forget about a loaner vehicle. Same story the 2nd time even with Chrysler involved and an active case. If your car will make it, consider other options.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Not applicable

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