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Mazda of Roswell

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Mazda of Roswell
11185 Alpharetta Hwy, Roswell, GA 30076 (map)
Today 8:30 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Lied to get me in the door.
Written by traceybp on 12/06/2015
I saw a vehicle online that I wanted to view, so I communicated by email & chat with Rachel Underwood. I was clear about which vehicle, so far as to share the ad for the car within the chat box (an option they provide.) She asked me to hold, then came back & told me the vehicle was still available. I made an appointment to go in and see the car & verified with her 30min before I arrived that it was still there. When I got to the dealership, I was greeted by a man who told me the car wasn't available. He said that Rachel "just works the internet & wouldn't know" and that it had actually sold *THE DAY BEFORE.* He had the gall to ask me if he could show me something else - as if I'd consider buying from them after a bait & switch. My family has owned 3 Mazda's, including our current Mazda5 & Mazda CX-5. We've bought the last two from Hennesy in Jonesboro. I thought we could save the drive & buy in Roswell since they handled a warranty issue adequately for us this summer, but I wouldn't ever buy from Mazda of Roswell & will make sure to leave this review everywhere I can online. I *WILL* be buying a 4th Mazda *THIS WEEK* but it won't be here.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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mazdaofroswell on 12/07/2015
Dealer Response
I am so sorry that we could not earn your business. The hardest thing with selling pre owned vehicles is you often have multiple customers interested in the same car at the same time. Unfortunately as the sales person told you it had just sold to a customer who had come in the day before to see it. When Rachel saw it upfront the customer was committing to it. The car is actually still here but as we took a deposit we can't sell it to you. We don't want you to feel like we list cars we do not have. You are welcome to come see it or I can send you a picture just to confirm. I have been contacting previous Mazda5 customers attempting to get another one if you are still interested. I we can still earn your earn your business. Please feel free to contact me directly -Aaron (866)284-9443
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