Nissan South
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HORRIBLE Customer Service!!
Written by 03/18/2016
onAfter purchasing yet a 3rd vehicle from this dealership, their treatment of a "loyal" customer is down right appalling to say the very least. No one answers calls nor do they return them. Rodney Dollar (Finance Manager) claims he knows nothing about financial deals that are made and therefore cannot/will not honor them--even though he manages this area. When asked for contact information of the GM, Rodney says "I don't know his email or phone extension". Then proceeds to "accidentally" disconnect our call upon transfer to GM's assistant, Melanie. Once I spoke with Melanie she haughtily informs me that Rodney has made her, the GM and everyone else fully aware of my issue and that no one can further assist me. As I attempted to explain my situation and series of events that led up to the conversation with Rodney, she rudely says "I'll wait for you to finish talking over me". At that point, I was absolutely DONE with this place. NO LONGER will I waste my time and money at this dealership having to deal with rude and ignorant people who are only interested in making a quick deal!!
- Recommend this dealer? No
- Did the dealer honor all commitments made? No