Jim Tidwell Ford

A little over a week ago I was browsing through the used vehicles on the website, I found two suv's that caught my attention. The following night I stopped by to take a look. As soon as I stepped out of my truck, I was greeted by a kind and sincere smile. First impressions are important to me and being a woman in a male driven industry such as car sales, I'm inclined to feel uneasy. The sales associate I refer to is Jody S., he listened closely and the next thing I know we're going for a test drive. During the drive I listed my needs and negotiated an offer. He was very personable and made me feel at ease. Once we returned to the dealership we sat down and began going over further details and we came to an agreement. Pretty much all my requests were honored and since it was late in the evening, I agreed to return the next day for further discussions. I also needed to do further research on the vehicle and do price comparisons with surrounding dealers. Jody followed up with me first thing the next morning and I went in with my research findings. I had a few minor concerns regarding the Carfax report I pulled from their website and asked if I could borrow the vehicle so that my mechanic could take a look at it. Without hesitation, Jody was fine with that and told me to take as long as I'd like. So with that, I was able to get a second opinion from a Ford expert (Hector, at American Service Station @Mars Hill Rd.) With the exception of a few cosmetic issues along with two other minor mechanical ones, I was given a thumbs up and returned to the dealer ready to sign the dotted line. With my conditional list of repairs at hand, I began negotiations. I ended up getting more for my trade-in than expected, my monthly payment was very close to what I requested, interest rate was reasonable(much lower than the original offer) and the list of repairs were all agreed to as well. Jody even threw in 2 full tanks of gas, one of which he filled the same day! So off to the finance dept. where Tim takes over and makes all the paperwork easy to understand. I was offered a reasonably priced warranty and body damage coverage that was hard to pass up. I drove off the lot in a safer and much reliable vehicle than what I had which gives me a priceless peace of mind. Overall I had a very positive and pain free experience. I won't hesitate to recommend this dealership and most importantly Jody! He also followed up with an email checking in which was a nice touch. As a single woman I feel that I was treated fairly and most importantly with respect. The only reason I didn't give 5 stars is because my list of repairs has not yet been completed and I have not received a call from the service dept. but I will follow up with a final review once all the work has been done. They have 30 days, so stay tuned... Update: This past week I got in touch with Jeremy S., general mgr, he got me in touch with Tina L. from the service dept. I took in my vehicle the same day and she was like meeting an old friend...welcoming, accommodating and very courteous. She set me up with a comp. car rental with Enterprise(thanks Brian!) while the minor repairs were addressed. By the next day my Edge was ready and when I went to pick it up I met up with Jody. We touched base and it felt like I was stopping in to visit old friends. I couldn't be happier with the final outcome. If I could rate Jim Tidwell Ford along with Jody, Jeremy and Tina a 10 I would! Thanks to you all for being a stand up professional place that followed through with all that was promised and much more!!!