Rick Case Hyundai
Customer Reviews of Rick Case Hyundai
A minimum bs, reasonable experience
byon 05/08/2024
Sales staff were helpful and respectful. We reached an agreement for the car on a price below market value that I was satisfied with, and did not feel pressured into signing up for the add on packages or services that balloon costs. Benefits were explained clearly and they offered a competitive finance rate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A minimum bs, reasonable experience
byon 05/08/2024
Sales staff were helpful and respectful. We reached an agreement for the car on a price below market value that I was satisfied with, and did not feel pressured into signing up for the add on packages or services that balloon costs. Benefits were explained clearly and they offered a competitive finance rate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good experience
byon 04/30/2024
Very friendly service and accurat time estimates.
- Recommend this dealer? Yes
Worst Dealer I've Been To
byon 04/09/2024
I know a lot about cars and dealerships. I went to Rick Case instead of my usual dealership because of an odd set of circumstances. They were the worst in the service department I have ever been to. My other main dealership is great. They over charged me and lied about the service done and pricing. When I contacted the manager they continued to lie. What they said didn't even make logical sense. Please do not go to any of the Rick Case departments! Please!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
MizMel
byon 03/26/2024
No pressure sales. Patient and not overbearing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ready under an hour!
byon 08/07/2023
Had my 7,000 mi check up. Was told one to one and a half hr. But 45 min later I was driving out! What a pleasant surprise! Thanks for the pleasant surprise!!!
- Recommend this dealer? Yes
Misleading and Condescending to Women
byon 08/07/2023
Giving three stars because some of the service techs here are awesome and helpful and kind, and genuinely doing right by their customers. However, many of them are straight up disrespectful and condescending to women (both customers and their fellow employees). Also, they will mislead you about what is covered under your service warranty and when, to get you to pay more for service. Double-check everything they tell you, if you can.
- Recommend this dealer? No
Efficient service, great communication
byon 08/07/2023
Orlando was extremely helpful the day of my service. He made sure all the details were correct, followed up on progress, and let me know the car was repaired the same day. All services were covered under the manufacturer warranty! I loved that I could schedule my appt online and received reminder emails.
- Recommend this dealer? Yes
New car
byon 08/07/2023
Were great to work with negotiating a price
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
"Revving Up Excellence: My Unforgettable Auto Purchase at Rick Case Genesis
byon 08/04/2023
"Exemplary Experience at Rick Case Genesis: A Dealership Above the Rest! My recent visit to Rick Case Genesis left me thoroughly impressed with their unparalleled customer service and commitment to excellence. From the moment I stepped foot on their lot, I was greeted warmly by their knowledgeable and friendly staff, who took the time to understand my preferences and needs. The selection of luxury vehicles at Rick Case Genesis is nothing short of extraordinary, boasting the latest models with cutting-edge features and impeccable design. Their team went above and beyond to guide me through the various options, ensuring I found the perfect car that matched my taste and budget. What truly sets Rick Case Genesis apart from other dealerships is their dedication to transparency and honesty. They provided a comprehensive breakdown of pricing, financing options, and any applicable incentives, ensuring I felt confident in my decision. The purchasing process was seamless and efficient, thanks to their competent finance team. They worked tirelessly to secure the best rates for my auto loan, making the entire transaction stress-free and enjoyable. Even after driving off the lot with my new car, the support didn't end. Rick Case Genesis' exceptional after-sales service continues to impress me. They promptly address any questions or concerns, providing top-notch maintenance and support to keep my vehicle running smoothly. In conclusion, my experience at Rick Case Genesis has been nothing short of exceptional. Their dedication to customer satisfaction, impressive selection of luxury vehicles, and trustworthy approach make them a standout dealership in a sea of options. If you're in the market for a premium car and want a dealership that truly cares about its customers, look no further than Rick Case Genesis!"
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
It was all about me.
byon 08/03/2023
From the time I checked my car into the Case dealership for service , it was all about my needs and my comfort. The full focus was keeping me updated on my service until the work was completed with my satisfaction.
- Recommend this dealer? Yes
One of the best dealer experiences I have ever had!
byon 08/03/2023
All staff appear to be very nice and professional. They genuinely want to please you and work with you on every level. My sales person, Roberto, went beyond the call of duty for me. Very refreshing, and so much appreciated!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 08/02/2023
The associate who helped me with the service of.my vehicle was Andre. Andre was very professional and made sure to keep me informed on the status of my vehicle repair as I waited. He was was knowledgeable about service and parts when I asked various questions about my car. He never seemed impatient or rushed. I felt comfortable trusting him and the service team with the care of my vehicle. I will be back.
- Recommend this dealer? Yes
Service Dept.
byon 08/02/2023
Great service, finished the service in promised time.
- Recommend this dealer? Yes
Orlando is the man. Super helpful and caring. Best experience Ive had there
byon 07/31/2023
Long wait most of the time at the service center. Don’t expect anything under 2 or 2 and a half hours.
- Recommend this dealer? Yes
A1 Customer Service Every Time
byon 07/31/2023
I purchased my vehicle in April of 2022 and have had nothing but positive experiences each time I go to the dealership. Each interaction leaves me with a positive feeling. It's great when companies show genuine appreciation for you supporting their business.
- Recommend this dealer? Yes
Hyundai to the rescue
byon 07/31/2023
Matt from the service team went the extra mile to help me get my 2018 Sonata after the car had a cylinder issue which literally caused my car to vibrate and skip as I tried to drive it. With service appointments out close to a month, Matt agreed to let me leave my car with him to see what he could do. Within the week, the problems were identified and fixed. I am very grateful for the great service and support from Matt and the entire Rick Case Hyundai service team. Matt and the team came to my rescue. Thank you all very much!
- Recommend this dealer? Yes
Dishonest
byon 07/31/2023
I purchased a GV80 prestige in 2022. One of the selling points was the valet service. Upon my first need for the service I was told by the service department that this service was no longer an option. I don’t live or work near the dealership and it is a hassle for me to have to drive there for services. I was also told that I cannot make an appointment for an oil change and that I should arrive before they open to get ahead of other customers. Recently the Genesis was taken in for an oil change and because there was a 4 hour wait, I had to take and Uber back home. I endes up paying for something that I was told would be free. The service department is aware that the check engine light was on but stated that I couldn’t an appointment until August 16th. I guess I will have a rent a car because of course, there are no courtesy vehicles. The Genesis GV80 is marketed as a luxury vehicle and definitely priced as one but the service doesn’t match.
- Recommend this dealer? No
Nice and Easy
byon 07/29/2023
Destiny did a great job helping me to service my car.
- Recommend this dealer? Yes
In & Out
byon 07/27/2023
Fast and efficient
- Recommend this dealer? Yes
Recall service
byon 07/27/2023
They had an appointment within a few days. I dropped my Tucson off with a courteous Ms. Destiny. She took really good care of me and made me feel that my vehicle was in good hands. I will definitely come back for the things I cannot do myself. Thanks!
- Recommend this dealer? Yes
Great service
byon 07/27/2023
Great service, I was in and out in no time.
- Recommend this dealer? Yes
