Billy Howell Ford Lincoln Service Reviews Dealerships
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Billy Howell Ford Lincoln Service Reviews

  • 1805 Atlanta Hwy
  • Cumming, GA 30040 (map)
  • (877) 861-1486
  • Chat with Dealer
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Service Reviews

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Service Rating Tom Longerbeam is Excellent!! By MBrooks30 on 06/04/15 05:45:29 PM PDT
Recommend this dealer? Yes

Tom Longerbeam in service is excellent!!! He is so helpful, knowledgeable and precise in addressing the problem to my car. I always ask for him - he is the best. I did not realize that when I purchased my car at Billy Howell that I would get excellent service too!! Nice bonus!!
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Dealer Response

We are truly grateful for this awesome review! We are thrilled that Tom was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity ... Read more

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Service Rating Billy Howell Service department is A#1 By unixadm on 02/27/15 08:20:24 AM PST
Recommend this dealer? Yes

Mike Kelly is a fantastic service manager, keeps me up to date on the status of my vehicle when I have dropped it off and has always been friendly and helpful. I like that the service managers can now process payments rather than having to go to the parts department window.
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Dealer Response

Thank you for taking the time to write this great survey. It is wonderful to hear that Mike was able to provide you with a great service experience. If there is anything else that we can do to help you with regards to your vehicle, please feel free to visit us... Read more

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Service Rating Billy Howell Service By Daneich on 01/17/15 10:10:48 AM PST
Recommend this dealer? Yes

Always responsive to my questions & concerns. Was welcomed 3 yr ago after moving to this area, serviced my original vehicle and purchased my current vehicle here as well.
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Dealer Response

First, I would like to thank you for your loyalty to our dealership. Secondly, thanks for taking the time to write this review. At Billy Howell Ford Lincoln, we strive to ensure that no question or concern goes unanswered. Please continue to visit us whenever ... Read more

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Service Rating First and Lasting Impression By TroyT_0423 on 12/26/14 10:30:40 AM PST
Recommend this dealer? Yes

Mike Kelly is an excellent Assistant Service Manager. He went above and beyond to insure being I was as a new customer satisfied with my service experience. The best dealership experience I have had in 47 years of driving. From the moment I first stepped of the lot to purchase to the service everyth...
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Dealer Response

Thank you for taking the time to share your thoughts with us. It does not surprise us that Mike went above and beyond for you; it is just an example of why he is such a great asset to our team. We work very hard to ensure that each of our customers is 100% sat... Read more

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Service Rating Very Friendly and helpful service - 5 star By robert241 on 08/04/14 12:06:28 PM PDT
Recommend this dealer? Yes

I had my 2013 Roush Mustang serviced and the staff was friendly and very helpful - I'll be back again and will give them first opportunity on my next vehicle purchase
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Dealer Response

Thank you for the kind words, Robert. We're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Howell Ford L... Read more

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