Brandon Ford
Customer Reviews of Brandon Ford
Only make your car worse
byon 10/26/2023
I purchased a van and all the breaks locked up leaving the lot. Took over 2 weeks to get the brakes fixed. The van was dropped off to my house. Did not make it 5 miles before the transmission went out. After 3 weeks of waiting on the dealership they offered me 14k trade in on a vehicle I just paid 21k for.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Don't by used
byon 10/26/2023
Van was dropped off to my house. Did not make it 5 miles before the transmission went out. After 3 weeks of waiting on the dealership they offered me 14k trade in on a vehicle I just paid 21k for.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
$1295 Dealer Fee
byon 10/09/2021
I would not recommend purchasing a vehicle from Brandon Ford. I ordered a new Bronco which took several months to arrive. When I ordered the vehicle Brandon Ford was tacking on a $795 Dealer Fee which I thought was shameful of them, but with their high volume, I hoped for a better chance of getting the vehicle sooner (turned out not to make any difference). The Bronco did finally arrive but between the time I ordered and the time it arrived, Brandon Ford increased their Dealer Fee to $1295. After waiting for more than a year for the vehicle I had little choice but to pay the $1295 Dealer Fee or walk away. I have a reservation for a new Ford Lightning that I am going to move to another dealership. I would highly recommend you go to almost any other Ford dealer instead of Brandon Ford because of the ridiculous non-negotiable $1295 Dealer Fee they tack on to every purchase. Simply avoid Brandon Ford and look elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Bait and switch - buyer beware
byon 01/14/2018
Brandon Ford pulled a bait n switch on us and it was an infuriating experience. We saw an F150 on the CarGurus website that was at their dealership. The listing was brand new and didnt even have photos up yet. We drove 3 hrs round trip to go look at it on a Friday evening and they told us it wasnt even on the lot yet...it was in detailing. We worked with a salesman (Shane, initially) that evening who assured it would be out on the lot the next day. So we made plans to come back the following day and Shane asked us to give him a call first so he could verify it was available to view. Next day, drive 90 min drive to dealership and call to verify it is available and ready to view. No problem. Shane hands us off to salesman James for some reason. Arrive, truck is right out front. Quickly into it for a test drive. All is good, really like the truck. We have cash in hand ready to buy. James goes to manager to get the ball rolling... And it all goes wrong. At this point they come back to us very apologetically saying that somebody actually came in that morning before us and began purchase process on that truck. But theyd be happy to show us some other vehicles that are similar . The similar list was either much more expensive than the website price on this truck or had far fewer options. Nothing comparable. 1) why was this not communicated on phone when we called (30 min prior to arrival) to verify it was available? 2) why were we allowed to test drive a vehicle that was under contract to be purchased? At this point the entire encounter felt exploitative/dishonest at worst and incompetent at best. Other Ford dealers in the area (Veterans, Wesley chapel) independently warned to be weary of Brandon because of bait n switch. We figured it was a dig at the competition. Evidently not. Buyer beware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Purchase was a breeze!
byon 07/20/2017
I set up a time to come in and explained exactly what i was looking for. They did not disappoint. Thanks so much to Jim Markunas my sales guy. He was by far the best sales guy i have worked with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Plesant experience.
byon 07/20/2017
Everyone very friendly and seemed cheerful at doing their jobs. I must say this is the most busy I have ever see a car lot in my life. Business is run like a very well oiled machine! Thanks to everyone involved in my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 07/19/2017
Everyone was very helpful and patient. They stayed late to finish the deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 07/19/2017
Our salesman Jake was great! Very patient and genuinely friendly. Finance Manager Matt was also wonderful to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 07/16/2017
As always the service at Brandon Ford was excellent. Nick took care of everything that needed to be done. Would not go anywhere else for my vehicles or their service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
As Advertised
byon 07/14/2017
Great experience buying a new car! Saw the vehicle on the Internet, contacted Brandon to verify, arrived onsite, vehicle exactly as advertised. Very professional and courteous sales staff. Best car buying experience in forever!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 07/14/2017
My service manager was great. Work done in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service During Purchase Time
byon 07/13/2017
This was the best experience I have had in buying an automobile. There was no pressure, good communications, excellent service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bumper and window repair
byon 07/10/2017
work was completed on time and with satisfaction
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Tires
byon 07/09/2017
Excellent service! Appointment was quick and the work was top notch!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brandon Ford - our Ford dealer
byon 07/07/2017
We have been dealing with Brandon Ford for 20 years and appreciate their service to us. JC Clements is our sales person of choice and is our advocate when we deal with Brandon Ford. We recommend JC and team for new or used cars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Smooth Purchase
byon 07/07/2017
Great experience working with Joe Spellman. The entire process was smooth including my trip to finance with Toni! This is not my first or even second purchase at Brandon Ford and they seem to get better all the time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very Satisfied!
byon 07/06/2017
Just bought a 2017 F150 from Brandon Ford. The buying process went very smooth and was done in a timely manner. Our sales rep Ricardo was awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer Service
byon 07/03/2017
My service advisor, Gio Vescera, did an excellent job of trying to keep the costs as low as possible. He was always polite and courteous and even texted me in the evenings to let me know what was happening with my car! The work done on my Edge was well over $3,000 and Ford Motor Company paid for $2,000 of it. Overall, I am very happy with Brandon Ford and the level of service I was given.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2016 Explorer
byon 07/01/2017
Very responsive to the issues we described to them. They fixed everything the first time and even comped the oil change. They went out of the way to fix all our repairs. We are very satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall items
byon 06/22/2017
Positive interaction and very good work appreciateda
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
loaner vehicle
byon 06/19/2017
Robert Lopez has always treated us well and lived up to his commitments to us. This repair is not quite complete as of yet since your collision center is stripping and painting the hood of my Explorer, but we expect everything to be great, as always.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
