BMW of Sarasota

I'll preface by saying the service department was excellent and the salesman was nice, however, the numbers agreed to when the vehicle was ordered didn't jibe with the lease paperwork. We went by a deal advertised in the paper, paying cash down to cover the extras. Our signed copy of the contract to order paperwork only had one value of vehicle number on them. (all the rest of the figures were missing). Later, at lease inception, we were sold warranties under a false claim that we would have to pay to replace the tires on a three year lease. Our payment went from 430 to 600. The fees we previously negotiated out of our contract, we saw later, were inserted back on to the lease, (over $1,500. of them). We were never able to take the $1800. diesel tax credit advertised because they would not give us written verification that they hadn't taken the deduction themselves. We are usually more detail oriented, but we were busy fighting health issues at home. We sat with the manager, before turn-in, who told us he would look up the paperwork and call us by the following Thursday. He has yet to call since mid August. The last slap in the face is the $350 turn-in fee not mentioned at closing. I don't know if the salesman is aware of what goes on or not. I hope not, but I have never been so ripped off and lied to anywhere! Make sure you keep a copy of your sales contract and it has the figures you agreed to on it. There will be no more BMWs in my future.