Sun State Ford

by froglander on 12/09/2016

A little over a year ago I had my husband's car at a nearby dealership for service. Rather than waiting there, I decided to go for a walk. I stopped at Sun State Ford to just peak in some cars as we had been pondering a Ford Fusion at some point in the future. There was a salesman out in the lot helping a couple and when he was done he came to say hi. I told him up front that I was just looking, killing time while I waited. Rather than just walk away, or ask me to leave, he took the time to show me some cars and answer questions. I had such a positive experience that day that when time came that we needed to go car shopping, I remembered that experience (although that gentleman is no longer there) and we went to look at cars at Sun State Ford. We worked with the guy who handles internet inquiries and he showed us what we went to look at initially, showed us what we had been pondering but weren't sure if we could afford, checked out some used options to see what there was there and finally was able to get us a good price on the car we actually wanted that happened to be a "demo" with 2800 miles on it but was still sold as "new" with warranties, etc. It was a great experience and in a few years when we hope to be shopping for a truck we plan to go back!

Read more

by jockwalker on 06/04/2016

We live in Daytona Beach and we called Sunstate inquiring about a 2015 Ford Edge. We told The person that answered the phone..his name is Ross.. we wanted a certain Edge that was on the lot and what we could afford for monthly payments. After talking to someone else, I assume his sales manager, He assured me we could work out a deal for the monthly payment we discussed, or close to it. He based this assurance on receiving rebates and a low interest rate loan at 1.9%. I made more than one call to him making sure our numbers would work. Each time he said there should not be a problem. Well there probably wouldn't have been a problem if we could have received the low interest rate and rebates Ross assured we would get. After driving from Daytona to their place fighting crappy I-4 traffic, we arrived. We asked for Ross and we were given a salesman named Maurice instead. We were told Ross just answers the phone. Maurice told us the numbers Ross gave us would not work. Ross told us we would receive rebates and 1.9% interest rate. Maurice said he was the middle man and was not involved in the numbers we worked out. He threw us a $1000 bone to entice us but at that point I was pretty pissed. They wasted our whole afternoon by lying to us just to get us there. If Ross or their sales manager would have been been honest from the beginning, we would have purchased the car today. We talked to another dealership later today and we were told if that would have happened there, it would have been grounds for dismissal. Either Ross is ignorant about the dealership incentives, or maybe it's store policy to get the customer in the dealership where they hope we will just fall in love with the vehicle and pay their price. Recommendation: Stay far away from Sunstate Ford!!!

Read more

by KimMet59 on 05/17/2016

I would suggest you stay as far away from this dealership as possible. They practice nondisclosure and treat you like the plague when you have an issue with the vehicle you purchased from them. The only positive is Tony in service.

Read more

by cheryl2229 on 01/13/2015

I came and went for many hours over a 3 day period and asked a million questions before buying my CMax Energi Plug In Hybrid. I never felt rushed or pushed. They were helpful and Maurice, the salesman was very knowledgeable about the car. When I decided I wanted the car, they found me one in another color without delay or charge. Finance office was efficient and offered extras but wasn't obnoxious about trying to push them on you.

Read more

by drivealot29 on 01/29/2013

Terrance helped through the purchase, great work, enjoyed this purchase, good people to deal with, thanks

Read more

by brandyb1 on 01/10/2013

I recently bought my second car (a 2009 Hyundai Sonata) from Sun State Ford and I couldn't be happier! The car is fabulous but the service was outstanding. I was helped by John P. and he went out of his way to explain everything to us and gave us a great deal. I'm a young woman so I was worried about being dragged around by sales people (and that was the case at a few other dealers we checked out) but I honestly feel really good about the whole transaction. Great people! I'd definitely buy from them again.

Read more