Fields BMW South Orlando
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Service Review
Written byon 06/30/2015
My service appointment was very efficient and my service agent, Eric, was kind and patient. Eric was able to understand the issue with my car, got me into a loaner vehicle for the day and promptly followed up when my car was ready for pick up. My observation of how Nancy treats other Fields customers was disturbing. I hope I never have to deal or interact with her... Yikes, she needs to be retrained on how to offer personalized and genuine service with a positive attitude or she needs to find a new job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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gabmft on 07/06/2015
Dealer Response
Thank you, Bergc021, I'm delighted we were able to exceed your expectations on your service visit. However, with regard to the representative you mentioned you observed, customer service is definitely our top priority and I would appreciate the opportunity to speak with you in order to address the situation more accurately. Please give me a call at (407) 956-6300 or send me an email at your earliest convenience at frank.fernandez@fieldsauto.com. My apologies, behavior like this is not tolerated within our organization and I look forward to speaking with you. Sincerely, Frank Fernandez, General Manager.
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