JM Lexus

Scheduled a service today to have my oil changed and headlight replaced. Was told that we were looking at 1 1/2 hours. During the ensuing 3 1/2 hour wait in the highly touted "country club", I was rudely told that I could have one small danish as they wanted to make sure there was enough to go around (despite still having a tray of them). Guess they forgot to tell me that they were watching the pennies when I was shown the service waiting room during the sales phase of the business relationship. When I finally got the call that the car was done, there was confusion as one employee told me that it still needed to be washed while another who told me it was finished couldn't find it. When I asked whether it was normal to take 3 1/2 to change the oil (I think a Jiffy Lube can get it done it 30 min tops) they told me that it was largely due to the car wash which took 2 hours to do. For that long of a wait, you would have thought they did a specatular detail job rather than a simple wash???? Just find some place else who will show you a little more respect once the purchase has been finalized.