Ferman Chrysler Jeep Dodge Ram at Cypress Creek

I've bout a few cars from here. 2 in the last couple years. They have gone down hill considerably. I received an email showing an Internet price for a truck I had been looking at. I inquired about it and didn't receive a phone call or email back. So I called on the vehicle. They had the vehicle to purchase and I told them I'd come over to purchase. I was instructed that new rebates would be available two days from then and I should wait till then. I waited and went to purchase the vehicle and they raised the price up over $3000. They claimed that Ram took away the rebates.... I bought elsewhere... I then go to the dealership to cancel the coverages I bought from them on the vehicle I traded in that I bought through them. The finance manager told me I would have my money back in a few weeks. I had to fill out a form for cancellation and show him the sales agreement showing the trade. 3 months later no refund. I go to he dealership and there is no record of cancelation. Luckily since they lied to me before, I asked for a copy of of he cancelation agreement I filled out 3 months ago and I had that with me signed by the finance guy who never turned it in. I would avoid this dealership. The unethical pricing and "losing" paper work is unacceptable. They have turnover regularly. Very poorly managed.