Jacksonville Chrysler Jeep Dodge Ram

by Beware of scam on 07/04/2021

I want to begin by saying that the events at this dealership were in no way the fault of the salespersons, Kevin and Derrick. I put this totally on Tony. Kevin and Derrick were professional, courteous, polite and would deal with either one again. We drove into the dealership with the hope of trading our Octane Red 2018 Charger R/T Scatpack for a new wide body Charger Scatpack. We test drove a 2021 Sapphire Blue Charger Scatpack. After driving it, we had to leave for a bit for another appointment and lunch. My wife called Kevin while we were at lunch to confirm the Charger we drove was still available and that we would be there shortly to discuss buying it. This is where Tony entered the picture and the keys to our Charger were borrowed to so the appraisal on our car. We saw the sticker price of the car, $58,995 as shown in the attached picture. Tony comes over, sits down and tells us the car is actually $69,504 and he will give us $35,000 for our trade. We asked why the car was $10k more than the sticker and he said that expenses are up so they have to mark the price up. My wife and I immediately got up to leave. Tony asked if anything could be done to do the deal today. I said that they could begin by not trying to scam customers by overcharging. He offered to drop the price to the sticker price but would then only give us $30k for our Charger. When I questioned that change, Tony responded by saying "that is how the game is played". Tony also told us we could have either 0% interest or the listed $1500 rebate, not both. We were then told that the car in which we had interest had just been sold, but their sister dealership had the exact same care less red brake calipers and Nav. Derrick took us to see the car and took us back to their dealership in it. During this ride, I emailed Dodge about this experience and sent them a FB message regarding it. I will tell you that, at that point, my wife and I were beyond upset at the treatment we received. But, wanting the car, we continued attempting to work out an equitable deal for the purchase. Back at the dealership, while waiting on Derrick, I called 2 other dealerships, one of which is their sister dealership, asking if they sell new cars for sticker or above and was told no. We asked that the keys to our Charger be returned to us 3 times before we actually got them back. I pointed out to Derrick that the disclosures on the 0% interest and the rebate do not show anything about the 2 programs being separate and not able to be used together. He said we would cover that at the time of purchase. We were asked what it would take to buy the Charger. We said it would take the price being the sticker minus $1500, 0% finance, and $35k for or trade. Derrick went away for a while, came back asking if we would buy at that price. This is when we left for good due to the run arounds. At 8:23pm last evening, Tony called asking me what could be done to salvage this deal. I told him nothing could be done due to the manner in which we had been treated. I explained to Tony the actions we were going to take due to the treatment. Tony said he was sorry I wanted to take these actions. I told him that my want was to buy a new car and the actions taken were due directly and singularly due to him.

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by Corbyn on 10/28/2019

The salesman was great and hlthe finance team was amazing. Together they came together for a steal of a deal for me. It was definitely worth my time and money.

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by Marilyn on 10/25/2019

Salesman promptly greeted me when I arrived and located a car that met my requirements. Salesman was familiar with the dealership inventory & procedures and was also well versed on the vehicle and able to answer all questions correctly without hesitation. I find this unique in my car shopping experience.

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by David on 10/24/2019

Friendly atmosphere, professional staff and quick deal. No pressure and full disclosure of all numbers discussed. Worked the whole deal out line before arriving and had an awesome selection

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by Pamela on 10/24/2019

David projected Integrity and was not pushy at all.

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by Louis on 10/24/2019

Great service from knowledgeable sales people

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by Adam on 10/23/2019

My sales person Nikki was great and showed me exactly what I was looking for while giving me information on the other models as well. She worked hard with the sales manager to get the number right for me.

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by Gary on 10/23/2019

No pressure, straight forward salesman, shortest truck buying experience ever. Trent worked really well with us, we purchased a truck even though the one we saw on the website was not on the lot.

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by Greg on 10/22/2019

My experience purchasing my Durango could not have gone better or smoother. It started from my inquiry online. Ryan Stephan called within 5 minutes but was very patient and did not make me feel rushed. We set an appointment up and he provided me with all the necessary information that I needed to make the correct decision. Upon waking in Ryan was very accommodating and walked me through the process quickly( upon my request) but thoroughly. I am very happy with my purchase and would definitely recommend.

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by Jennifer on 10/21/2019

My sales rep, Alan, was helpful and informative. This is the 3rd car we have leased with his help.

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by Kiara on 10/19/2019

Alexander and Mario were amazing! They were extremely helpful and patient and the whole dealership was such a welcoming and friendly experience.

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by Matthew on 10/18/2019

Everything went wonderfully and quickly. Got a great price and excellent rate on exactly what I wanted. They have a massive inventory with options abound.

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by Brett on 10/16/2019

Salesman Trent was great and ensured we were satisfied with everything.

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by James on 10/10/2019

Elijah was very easy to work with. It was a fantastic buying experience. I would definitely work with him again in the future

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by Natasha on 10/09/2019

Professional, informative and not pushy.

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by Alan on 10/08/2019

Easily done despite having some issues with the final lease payment.

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by Jayson on 10/08/2019

great service friendly staff

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by Ilka on 10/07/2019

Our sales representative Logan and the management team were wonderful- very helpful, professional and patient as I was very specific in what I wanted.

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by Eric on 10/06/2019

Great customer service and quick answers and responses. Trent was great to work with.

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by Timothy on 10/06/2019

The whole process was so much smoother than last time, Alan made us feel at ease and the rest just fell into place.

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by Jeremy on 10/05/2019

Everyone was extremely nice and courteous to both me and the wife. Overall experience was a good one.

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