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Coral Springs Buick GMC


9300 W Atlantic Blvd, Coral Springs, FL 33071 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Look out and do not buy cars at this place!
Written by camp_nou on 07/17/2012
I'm a rookie car shopper with only one time experience of buying a used car. This time I decided to lease a new car. The online quote they gave me is pretty attractive, but at the time I was there, I was told that although my credit score is above 730, I'm still not qaulified for the special offer they gave me in the e-mail. Then, they played the tricks of giving you only monthly payment and downpayment, while refusing showing the selling price of the car and the other illegimate additional fees. And when we were negotiating a lease contract of 36 month, the manager came back with a slight lower monthly payment without noticing me the lease length would change to 39 months. He did lower the monthly payment a bit when I agreed to reduce the 12,000 mile/yr limit to 10,000. However, he didn't mention a word of the increasing residual value that would result from this change, which would increase my cost to buy the car if I decide to buy it at the end of the lease. Maybe some car shoppers are well-awared of this, but I'm sure I'm not the only one who didn't know this fact. He's taking advange the inexperienced consumers! Since I was in a hurry to get a new car, and both my wife and I liked the vehicle with the specific color very much, I made a mistake of purchasing the car from this dealer after being getting confused with their tricks. BTW, they even added a dealership maintenance plan of $595, although knowing that I'm gonna move to the west coast and would never be able to use this plan! I have to blame myself doing business with them. The only good thing form this experience is that I did learn quite a lot of the games the dealers play, and hopefully I could use this knowledge next time when fighting with the dealers. The bottom line, don't buy cars from this dealership. And if you do attempt to, look out and be careful!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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megancrosby on 08/01/2013
Dealer Response
We are very sorry for any confusion we may have caused… we work hard to try and communicate all facts and figures to our customers. Buying a car is somewhat complicated these days and proper communication between parties isn’t always easy. Sounds like we missed the target this time and we apologize for not meeting your expectations. We strive to provide the best customer service and we hope to see you back at Coral Springs Buick GMC. If you have need any assistance in the future please don't hesitate to contact me at megan.crosby@kenpageautogroup.com. Thank you! Megan
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