Customer Reviews of Coconut Creek Subaru
New Car
byon 05/18/2022
I was very happy with my purchase. I love my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 09/23/2022
Pleasant and Professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car
byon 05/18/2022
I was very happy with my purchase. I love my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A simple oil and engine filter change
byon 04/21/2022
The service representative acted quickly so that I didn't have to wait for long
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I was robbed by Subaru (hidden and ilegal charges after the buy)
byon 04/01/2022
I had a leasing (Subaru Finance) and I was offered to replace my Subaru Crosstrek with a new one, continue paying the same monthly amount and "just" an advanced payment for the same monthly value. The old lease was closed and I couldn't access it the next day (to download last bills for my files), a new lease started plus my "advanced" $365 payment. Two weeks later checking my bank account I discovered an additional $365 charged to my old (closed) leasing, never communicated to me. I called Subaru Finance and they told me it was a Subaru Coconut Creek mistake, the dealer told me it was a mistake from Subaru Finance, but they don't want to talk between them. In the end, I was charged an additional $365, charged to a closed leasing, not communicated to me, and neither Subaru sales nor Subaru finance fixing their mistake (I believe this situation is not a healthy Finance/Sales process, and a big abuse against customers... if I wouldn't check my bank account I wouldn't discovered I was being robbed). The car? really good, but I will not buy a Subaru again (this was my 4th one). I believe a Government agency should exist, where to report this kind of abuse... where?)
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
New Subaru Experience
byon 03/23/2022
Helpful; easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Financing
byon 02/15/2022
Pulled old (should be ilegal) sales trick. How much you want the monthly payments to be... they asked even before knowing credit rating. before signing financing indicated 2.0% interest rate when signing it was 2.9% this 31% higher.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Thorough and quick service
byon 03/22/2021
I took the car in for an oil change, tire rotation, and general inspection. The service was quick and thorough, and the service person went over the services that could be required in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Reliable Service
byon 01/25/2021
Our 2015 Subaru was in need of an oil change and multiple filters. We thought that we had a transmission leak but it turned out to be a loose oil pan plug.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr
byon 10/12/2020
When I got home I realized my tires where not rotated, cause they never ask me for the key to the tire locks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Pleasant service experience
byon 09/14/2020
Easy appointment, thorough service, clean car. All one can ask for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Check Up and Factory Recalls
byon 03/29/2020
Everyone is very friendly though it took forever to get a hold of someone to make the appointment. Once appointment was made I brought my Subaru in. They had a loaner for me but wasn’t aware that they were not able to replace the recalled parts. This was over three weeks ago. Still no notification that the parts are here and to schedule another appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dr david savin
byon 09/30/2019
Worst buying experience. Lied to and taken advantage of as a senior citizen. Have reported them to Subaru motors and the better business bureau
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Trustworthy Service Department
byon 01/06/2019
A recent clutch problem on our nearly 2 year old BRZ was covered under warranty and completed in one day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy non pressured purchase
byon 12/24/2018
I began dealing with Coconut Creek Subaru several months ago. I told them I would be ready to purchase in several months. I went down with my wife about a months ago to test drive the Ascent. When I was ready I called them and discussed pricing over the phone. We went down and in about an hour we where driving home in a new Ascent. What a joy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Clutch slipped service blames customer
byon 12/30/2014
On 12/26 at 4:30pm an appt online for clutch slipping on WRX.for 10 am 12/27. stood in service area 15mins finally greeted Brittany told her the the issue.Brittany stated wait in waiting room the manager I made appt with was out sick.At 10:45 she came to waiting area to ask how made the appt. I told her I made it online.She stated why would you make an appt online such a serious issue thats only for oil changes, you should have called, we don't have any subaru techs working today due to holiday.further stated would not be able to get a loaner these needed to be arranged for and two were reserved.I explained that if appts shouldn't be made online then why does it allow it and confirm and why isn't anyone looking at appts, like a service manager especially when svc guy is out along with service techs. She stated well its automated and we cant do anything, you can go to another dealer because we are busy so wed would be best come back...WEDNESDAY NEW YEARS EVE .my clutch is slipping the car is dangerous and you want me to come back because your busy?After listing to more excuses on why she can't do her job and get my car fixed, she finally made appt Mon 8:30. dropped the car off again dealt with her attitude and excuses on why no one is paying attention to appts made and that she is busy and only 1 person. At 10:30 she calls and states transmission needed to be dropped and the service tech agreed clutch was slipping but it is SUBARU PROTOCOL to verify if agressive driving was cause. I stated I had no idea what agressive driving meant. At 1:35 she called and told me I was abusing my car that the clutch plate n flywheel where bade and that Subaru was doing me a onetime a favor to fix. I searched the internet and find that the WRX HAS THIS PROBLEM ALL OVER THE PLACE and always the service guys try to blame the customer. First of ALL WHO IS SHE TO TELL ME I ABUSE MY CAR, infuriating doesn't begin to describe the experience and especially since I DON'T abuse my car for this person to tell me I am and she was doing me a favor? When I went to ask how long before car is ready she hung up on me. I called the Service Manager MIKE C at 1:37 pm to complain about the service, or lack there of and still have not received a return call. I see why the service department is garbage, the manager doesn't follow up on weekends nor during the week either. I Searched internet THIS IS A KNOWN ISSUE. No return call on status of car rest of day. I paid 30K for this car on 5/30/2014 and drive it very carefully. I have driven clutch cars for 30 years and some service person is going to tell me I abuse my car. HOW DARE YOU!!! I WOULD NEVER RECOMMEND THIS PLACE AGAIN THIS IS A KNOWN ISSUE. No return call on status of car rest of day. WARN OTHRS COCONUT CREEK HORRIBLE
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Great
byon 08/26/2014
I worked with Jose my sales rep and Kyle the sales manager, then with Sean in finance. The attention that these people presented to me is the same way I would have treated myself, No wandering about, corteous, respectful, and to the point, always backing their statements, and most importantly answering my 100 or so questions with straight answers. There might be many dealers to choose from and tons of promising newspapers ads, but based on my experience with these guys it obligates me to advise anyone who is looking for a Subaru to contact Jose, then I assure you that Kyle(sales maneger) will provide you with such personal, down to earth and enthusiastic attention that you'll find hard not to leave with your new car and a big smile on your face Mike 2015 STI
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fabulous Salesman needs to be recognized
byon 06/11/2014
We had a wonderful experience with a salesman named Chris F. He was knowledgeable, friendly, attentive and polite. We highly recommend him if you want a Subaru. We love our Outback!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Coconut Creek Subaru is your premier Subaru dealer serving Miami, Coconut Creek, Pompano Beach, Boca Raton, Fort Lauderdale, West Palm Beach and the surrounding areas.
Our dealership proudly provides the all-new Subaru models to our customers in the surrounding areas. If you're in the market for a new vehicle, stop by Coconut Creek Subaru and allow our knowledgeable sales professionals to assist you in your search. Our dedicated staff will commit to helping you find the new Subaru or pre-owned model that fits your wants, needs, and budget.