BMW of North Haven
Customer Reviews of BMW of North Haven
Tire and Wheel Protection
byon 09/20/2023
Purchased a CPO 2019 BMW 540 at this dealership. I enjoyed the car a lot but their tire and wheel protection is a complete SCAM. They told me the protection can be canceled anytime for a refund but they didn't tell me the process took 10+ weeks and counting...Requested a cancellation in July and still waiting for the check. I don't expect to receive my money back anytime soon, if ever. But I do want to help fellow buyers avoid stepping into the [non-permissible content removed] show. Despite my refund issue, I wouldn't advise you to purchase such protections. In the current high interest rate environment, a better practice would be to set aside the money intended for insurance and use it for vehicle repairment as needed. The unused funds can earn interest for you. Remember - what you are purchasing is an obligation to use some service in the future. Just my $0.02 on the product...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
First Paid Service on 2014 Purchase
byon 03/13/2018
Meticulous 30,000 mile service performed with no problems. A comment that future tire replacement would be recommended in 6 months was verbally advised. Love driving this BMW 535Xi
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Josh is awesome!
byon 01/28/2018
We had a very nice experience. Josh's passion for the brand was obvious and he was also very informed and fun. I left New Country after being a customer for over 15 years and am so glad I did.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Work
byon 12/29/2017
As usual, the Service Advisor and the Service Department of BMW of North Haven performed excellently. The car was returned washed and vacuumed, with all requested service completed. I felt that all personnel that I had contact with, were concerned with my satisfaction and respectful of my car. Thank You.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The only place I service my cars
byon 10/03/2017
I have been servicing my cars at BMW of North Haven since 2012. I was always satisfied with the service and have never had any issues with their work. The place is very professional and at the same time very friendly. You have an opportunity to call for a specific mechanic for your service if you are interested to know who worked on your car and if you have any technical questions you will always get a comprehensive answer from real people who work on BMW cars full time and know the product from inside out. The service is performed in timely manner. The team at BMW of North Haven are dedicated to do diligent work and customers are grateful for that. I would recommend this place by all my hard.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always a pleasure.
byon 09/24/2017
Every service experience at BMW of North Haven is a pleasure. Very organized, with committed service professionals, make routine maintenance great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 09/23/2017
Very comprehensive inspection of my 2004 330xi. The service team did mention a few things that should paid attention too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 07/21/2017
As expected, BMW of North Haven is top notch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 07/11/2017
From start to finish, it was a pleasant experience. No pressure, quick and easy negotiations, and everyone was very courteous and helpful. When I came back 6 weeks later to pick up my ordered vehicle, it was just the same. BMW Genius and finance manager were great to deal with and explained everything. I never felt rushed but they didn't waste my time either. I'll be back to purchase another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bmw service review
byon 06/19/2017
The service experience was great.My service Advisor Luis Cubile was outstanding.It was my first experience with North Haven.I have been driving a new BMW every 3 years for the last 15 years.I can honestly say I have found my new BMW Dealership all because of the way Luis treated me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service as Usual
byon 06/02/2017
As always, I receive excellent service and that is why I switched to this dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The only place to service your BMW, period!
byon 03/26/2017
Have owned 6 consecutive BMWs since 1970. Have used this Svc Dept for two+ years. All employees are 5*! All work excellent! All issues handled w/ honesty and clarity and directness. This group makes things right! I couldn't be more pleased!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
immediate attention
byon 03/04/2017
I needed brake fluid and also a new sensor light for my brakes. When I brought my car in my icon on the dash board helped me to determine part of the problem. I had great service and immediate attention . But after taking care of the problems because of testing I ended up paying $429.00. I understand things are expensive but that is a lot of money for me, when I knew what I needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Another flawless experience!
byon 02/02/2017
I have been doing business with BMW of North Haven for some years now. Before my personal experience, my parents have done business there as well, more specifically with Basel Saad. Basel has always exhibited a level of customer service as well as professionalism that is second to none! He has a real gift in making his customers feel comfortable and part of the BMW family! Basel is the epitome of client advisors for sure! My recent experience being in December was flawless as always! I have and will continue to do business with Basel as well as referring my friends and family to him always!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service To A Visitor
byon 01/30/2017
Visiting a friend with my new CPO 328i 200 miles from home, I needed windshield wipers replaced.Local BMW dealer checked the service record and found the warranty coverage applied. No sweat, no strain. Felt very welcome, and on the way home .... no streaks or squeals!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/06/2017
I owned several 5 series and serviced them all at BMW of North Haven. I would not go anywhere else. The service is the best, efficient and the service reps are professional, knowledgeable and very courteous. Recommend to all!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Service, as always!
byon 11/17/2016
BMW of North Haven always provides the best customer service in all aspects, weather you are getting your BMW serviced or purchasing a new vehicle. The sales and service department are hands down the best to deal with! I wouldn't even think to go anywhere else!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr.
byon 10/27/2016
We purchased our BM out of state (never do it!) and had visited the dealership purposely to be familiarized by the dealers BMW- Genius as the cars electronic features are completely foreign to my wife and me. While at the dealership, we were informed that the car needed several updates, which they would like the opportunity to address (at no charge-warranty) and any other issues I thought needed looking into. That the subject was so politely raised (may we have the opportunity?) instinctively impressed me mindful that this is a car dealership and our car, regrettably, was not even bought there. And theres more; but it would take more than what the space allow for me to recount the wonderful treatment I and my wife received from their staff beginning with Ms. Ashley Roudie the Service Advisor ; Todd who test drove the car with me and Craig who introduced me to both with such a gracious welcome I said this couldnt be a car dealership (!) and Taylor the Genius. And the guys who drove me home the first time I left the car, whose names I have unfortunately forgotten. Lastly I have to praise Mr. Mike Mauro, the president of the company for running a very able ship for he certainly gives luster to the brand of the cars his company sells. We are very impressed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great Service
byon 10/24/2016
Very happy with this experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very knowledgeable BMW i3 service!
byon 09/13/2016
Have owned/driven my BMW i3 for 25 months, and have used 4 dealerships in my travels. They all are ok to good, but BMW of North Haven definitely has the most skillful i3 mechanic(s). This is my 6th BMW since 1970; this car and this dealer are by far the best. (Service writers and parts staff are excellent here, too.)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New car purchase review
byon 04/28/2016
Without the efforts of Justin and Richard, of your sales team I would have purchased my new 535xi from a different dealership. Because of their efforts on my behalf I'm looking for now a second car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
