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Hoffman Lexus


750 Connecticut Blvd, East Hartford, CT 06108 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (9) No (0)
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Dealership Sales Review

5 out of 5 starssales Rating
A great car buying experience
Written by Bobj3075 on 09/04/2014
We contacted Hoffman Lexus through the internet and had a meeting set up with Karan S within 24 hours. We met with Karan with the intention of learning more about the 2015 RX350 and to get an idea of the trade-in value of our car. We ended up actually purchasing our new RX. Karan was especially considerate of our needs in terms of the various options on the new car. He was patient and very understanding. His calm personality and vehicle knowledge made for a pleasant new car purchasing experience. He was thorough with follow- up calls both before the day of delivery and even 4 days after to be sure all had met our expectations. He impressed us with the Hoffman facilities and apparent attention to detail provided to make the customer feel special from the comfortable customer lounge to the various courtesy services that they provide. Overall a wonderful experience. I recommend that anyone considering the purchase of a Lexus be certain to make Hoffman the place to start. You won't be disappointed. If possible ask for Karan S to be your sales person.
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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susanlane on 09/11/2014
Dealer Response
Hello Bobj3075, We sincerely appreciate your choice to make Hoffman Lexus your dealership. Thank you for sharing your feedback about working with Karan and how he provide you with the customer experience we believe every customer deserves. When it is time for you to have your RX serviced, Craig Tracey and his team will be sure to continue your exceptional experience while you relax in our Lexus Elite lounge. Be sure to request one of the complimentary breakfast sandwiches while you relax by the fireplace! Enjoy your Lexus and we will see you when it is time for maintenance! Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust
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