Hoffman Audi

There was damage that was done to the paint of my car when I had a repair done at this dealership. Chips out of the paint and paint completely torn off when I picked up my very expensive Audi S6. I have put thousands of dollars into maintenance and repairs at this shop and spent my hard earned military disability retirement on a nice vehicle and was expecting a respectful manager to come out to me and offer a way to clear up any complaint that a loyal customer may have. The manager came out and looked at my car, looked at me, and said, my shop didn't do this, im not reconditioning your paint, I don't buy it, and threw his hands up in the air and turned his back to me and walked away before I even finished explaining the damage that was done by his dealership. This was the head manager, Elliot Matos..... When I stopped him from walking back into his office and blatantly disrespecting me with "I don't buy it im done here im not reconditioning your paint" he turned around and stopped again and said "I owe you nothing, im not fixing anything, your car was repaired, I owe you nothing, I don't buy it" And walked away from me AGAIN. when I stopped him AGAIN, and said you know sir you could at least show me some Respect after I put thousands and thousands of dollars into your business, and say "hey maybe this or that happened" and calmly explain to me an even possible understanding we could come to, I wouldn't be as angry, but you throw your hands in the air and turn your back to me when I show you damage your dealership did after I dump hundreds of dollars into a repair!? He says "I don't need to come to an understanding with you I owe you nothing" I said oh because im a young kid coming in here with a serious complaint you think you can just walk away from me, after I spend thousands and thousands at this dealership I expect you to respect me and speak to me like a respected customer...... He says "your wrong I can do what I want", and I said "the customer is ALWAYS right SIR! And your disrespecting me and walking away from me after YOU damaged MY car when I dumped 450 bucks plus tax into your business!" I said you should at least talk to me, you think because im a young kid you can throw your hands up say I don't buy it and walk away huh? I expect you to respect me as a customer and at least sit me down, APOLOGIZE for my aggravation, and offer something to come to an understanding. He says, "I owe you nothing, your car was repaired" and went on to tell me that how dare i disrespect him by raising my voice! I said I give what I get! I am THE CUSTOMER and I was disrespected by the head manager of this service facility then you turn around and lecture me about how I should be showing you respect!?!? I said give me your card now, I will be in touch with the better business bureau and with your ownership, and he said "you can't do anything" and handed me his card, told me to leave, and closed the door on me. If you have a vehicle to put lots of money into an expensive repair or maintenance, and it comes out damaged, you can expect to be called a liar, have your back turned to you by management before you even finish explaining your aggravation, and be yelled at and then lectured on respect to them when you came in with a vehicle that was damaged by them. I gave this dealership one star because ZERO stars is not an available rating. The best I could do here was get the manager to say "yes, the customer is always right, but your still wrong" and walk away from me.