Gengras Chrysler Dodge Jeep Ram

My review is based upon my purchase of a slightly used, Certified Pre-Owned Chrysler from Gengras. The sales process went very smoothly, both with my sales associate and with his manager, who came out to shake my hand and introduce himself after I'd reached a deal with my salesman. There was no high-pressure, no "take over" or any of that nonsense. I don't think I overpaid, and I felt like my (experienced, based on the years and years of awards on his desk) salesman was empowered to handle the deal without having to constantly talk to his manager. I arranged delivery for a later date, made an appointment with the F&I department to handle the paperwork. I was a cash buyer, so did expect this to be much of a process. This is where my sales experience with Gengras got a little less sparkling. First, I had to wait one hour and 20 minutes past my appointment time to even get into the F&I office. This was on a slow mid-week evening, when there was only one other customer in the store. I think the prior customer fell for some of the following tactics, so their sales response dragged out my wait time. Then the hard sell began. He pushed an extended warranty at an extremely price inflated warranty, compared to online pricing for the same Chrysler branded warranty. He falsely told me I could not buy the warranty at a later date if I didn't buy it then. Even though I was a cash buyer he tried to talk me into financing. He pushed hard to sell some special "wheel warranty" in case I banged up one of cars alloys. He tried the hard sell on sell prepaid maintenance. He misdescribed the schedule for my (somewhat odd) maintenance schedule. It took a good 45 minutes, on top of the 1:20 we started late, to handle what would have been a 15 minute process at a non-high-pressure store. The fun continued with the F&I, as it took so long for them to get my license plates that they my temporary tag expired the day after my plates finally came in. Talk about cutting it close!