Premier Subaru
Customer Reviews of Premier Subaru
Bought my first car here, highly recommend!
byon 10/31/2023
This review is long overdue, but here it is: I moved here from NYC and never owned a car before. In March of this year I had to buy my first car. My brother had great experiences purchasing his in April 2021 and December 2022, so we returned to Premier Subaru to search for mine. Matt was our salesman and Phillip helped with the financial component. I purchased an Impreza sedan on a Saturday in March. After "running some numbers" we changed our minds and contacted the sales team, who were very quick to respond during the weekend and understanding of the situation. On Monday we returned to the dealership and found the car I wanted; my Subaru Crosstrek. Phillip did the financial paperwork all over again (sorry for the added work, Phil!), but we were met with nothing but the utmost patience and professionalism throughout the entire process by everyone at the dealership. I drove my first car home the same day. The next morning, Matt called me to check-in and see how the ride home in my new car went. The staff at Premier Subaru make high quality customer service look easy - they treated us like family and we are truly grateful. My family and I will return for our future vehicles, and recommend Premier Subaru to anyone looking to buy/sell their vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bought my first car here, highly recommend!
byon 10/31/2023
This review is long overdue, but here it is: I moved here from NYC and never owned a car before. In March of this year I had to buy my first car. My brother had great experiences purchasing his in April 2021 and December 2022, so we returned to Premier Subaru to search for mine. Matt was our salesman and Phillip helped with the financial component. I purchased an Impreza sedan on a Saturday in March. After "running some numbers" we changed our minds and contacted the sales team, who were very quick to respond during the weekend and understanding of the situation. On Monday we returned to the dealership and found the car I wanted; my Subaru Crosstrek. Phillip did the financial paperwork all over again (sorry for the added work, Phil!), but we were met with nothing but the utmost patience and professionalism throughout the entire process by everyone at the dealership. I drove my first car home the same day. The next morning, Matt called me to check-in and see how the ride home in my new car went. The staff at Premier Subaru make high quality customer service look easy - they treated us like family and we are truly grateful. My family and I will return for our future vehicles, and recommend Premier Subaru to anyone looking to buy/sell their vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying my new 2023 Forester touring vehicle
byon 04/21/2023
My sales consultant Megan Jaisaree was wonderful. Megan was very patient with me and went over all the vehicles that I was interested in purchasing. We finally settled on the Forester Touring after a test drive with Megan and my daughter and son in law. We were all impressed how quiet it drove and how much room is in the vehicle. I am so happy with my new car and I feel very safe driving in my new Forester. Thank you Megan for all your help!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ripped off
byon 08/09/2022
- Was told I would be offered Costco pricing ($500 over invoice). Instead, I was charged $950 over MSRP - Only reason I went to this dealer was because I was told I would get Costco pricing - Exorbitant 'conveyance' fee compared to other dealers (called Documentation) $698 - Was sold bogus nitrogen for inflating tires $99; turns out it is a total scam - 'Business Manager' tried to sell my wife extended warranty for $2K; luckily she asked me and I said 'no way' - Net, net, I paid $3K more for this car than I should have Shop around and don't fall for enticing deals that sound too good to be true (e.g. Costco pricing)
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Beyond the Best Dealership!
byon 01/05/2022
The service department and the Premier Subaru dealership as a whole, is far superior to all others. They are always friendly and welcoming, and they truly make me feel like a valued customer. The service department does excellent work and they are always upfront about what repairs are needed and what the total cost will be. I really do trust and appreciate their honesty and integrity. It doesn't get any better than that!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Premier Service
byon 03/01/2021
As always the service was flawless... It reached the level of perfection. I would not hesitate to recommend their service department. I have been dealing with them for over eight years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tire replacement
byon 01/25/2021
Blew a tire the night before. Able to see us first thing to replace.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/06/2021
Excellent. the service writer listened to all my concerns and kept me posted on service progress.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine maintance
byon 12/28/2020
Friendly,clean,informative,easy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
30,000 mile check up
byon 12/21/2020
Premier is a modern quality company. They are knowledgeable, efficient, thorough, and courteous. We plan to stay with company for a long time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service
byon 05/03/2020
I am a senior and appreciate the ease of dealing with the staff and the excellent service. When i bought the car 2 years ago I had some reservations about purchasing a subaru . The overall experience has been excellent with both the car and the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recent visit to Premier Subaru
byon 01/24/2020
My recent unscheduled visit to repair a broken headlight was quick and efficient. Colleen, the express service advisor was courteous and knowledgeable. She provided a tour of the new facilities while I waited for my car. When the car was ready, she explained the bill and provided information about maintenance needed in the near future. Very pleasant experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Required service oil change, filter, tire rotation
byon 05/06/2019
The associate upon arrival was very courteous and knowledgeable. I was taken in immediately and the service provide was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great dealership all around
byon 08/20/2018
I leased an Impreza in 2015, and when it came to repairs and service, the service department took care of everything quickly and efficiently. When it came time to turn in the leased vehicle, we were thinking of buying an Outback, but the new ones were too big, and the prices of the used ones were fair, but we didn’t want a used vehicle, and the new ones were out of our price range. The sales department tried, but they couldn’t deliver what we needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 less star for customer service
byon 07/16/2018
The techs always do a great job. Not thrilled about the customer service part
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
An efficient professional and economical service team
byon 07/13/2018
This team has been excellent the last 3 years in servicing my Subaru Outback. They get the job done quickly and competently without trying to upsell me on services and parts I don’t need. As a result I trust their judgement and listen to their advice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rear wheel noise
byon 06/21/2018
Brought car in due to intermittent back wheel noise...Service Dept. did complete inspection but could find nothing causing any noise....checked everything possible related to that issue. Inspection took less than an hour, including car wash.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First time Suburu buyer
byon 09/05/2015
Our last three new vehicles were Hondas, so I wasn't sure what to expect. The purchase process was painless and I love the car, a Crosstrek. Notwithstanding reviews that say it is underpowered, it does fine when accelerating to highway speeds. This is important as I live along the I-95 corridor.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Premier Subaru Sets The Bar For Auto Dealerships
byon 02/24/2015
I'm from Vermont and traveled to Premier Subaru based on their outstanding reputation. I wasn't disappointed as they greatly exceeded my expectations. I had a high mileage Subaru that I owed more on than was worth...I met with salesman Herman Winston who listened intently as I explained my situation and he found the perfect fit for my requirements, a slightly owned 2015 Subaru Forester with just 8000 miles on it.. Jeff Irzyk took over and in spite of my upside down financial position on my existing vehicle, matched me up with a lender to finish up the deal. During the registration process a Vermont official made a typographical error on one of the forms that caused my registration process to stall just days before my temporary registration was set to expire. At this point with my stress level rising I spoke to Sales Mgr Will Petrillo who immediately assured me not to lose my confidence, that they would come up with a solution. Sure enough, the next day General Sales Mgr Rich Johnson's over the top actions resolved the problem completely at Premiers expense even though it was no fault of the dealership at all. In this day and age, it is truly refreshing to find a company so focused on total customer satisfaction. I would strongly recommend Premier Subaru to anyone!!! Michael McIntyre
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Do not deal with these guys
byon 10/28/2014
They do not call you back, don't keep their promises and ignore your emails. I tried to buy a car and they actually told me "no". Unbelievable.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Best-ever sales experience at a dealership.
byon 10/27/2014
Truly the best sales experience at a dealership either of us have ever had. Ted was thorough in every aspect, from showing us the vehicle through the paperwork to delivery. Highly recommended!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Experience!
byon 04/02/2014
From the minute we walked in the door until we signed the contract to purchase, our experience with Premier Subaru was top notch. Friendly, knowledgable sales staff and no hard pressure sale. Even if I didn't love my new Subaru (my first), I'd go back to Premier and buy another one. The overall experience is just that wonderful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments