Flower Subaru

by Jeweled33 on 04/11/2018

Sold my grandmother a lemon. Had the check engine light on when she test drove it and it came on 3 more times. They cleared the codes, never told her except once what they were for. Never gave her any paperwork. The sales person noticed that she was not feeling well. She was having a diabetic attack and told them she needed to go have lunch and they kept telling her it was just going to be a few minutes more. This made her very sick by the time she left. She wrote them a letter that they never responded to. Shifting problems started right after she got the car. Now, a while later, the car won't go into reverse and neutral goes into drive. I went to go get the paperwork they would never give her and they had one thing on the valves they replaced and never recorded any of the codes pulled. I complained to the service manager and he apologized but offered nothing more upon hearing the cars current problems. Sad fact is that she has to keep paying on this car on her fixed income that she may not be able to drive much longer. UDPATE 4/9/18 - Called in per the response from Flower posted on Google. Called in multiple times. Reached who I was told was the owner. Played phone tag after he initially took my information. Said he would get back to me soon. Soon turned into well over a week. He was off Mon and Tue both weeks I called. Got a message to call him back finally, and he was not in again and again and again. Finally just had to repair the vehicle. Took it to a really gracious mechanic who did his very bestto keep our cost down in order to help Grammy. Thanks Phil @ Performance Muffler and Auto!!! Spent $1,800.00 total to replace the transmission and get the alignment done. Money that Grammy doesn't have so she got a loan that she now has to use her SS checks to pay off in addition to the vehicle payment. She didn't have use of her car for almost a month. It was a really disappointing experience and I, for one, will never set foot in either Flower dealership. I will be taking my business elsewhere when I am ready to get my new Dodge. Kind of a sad day when you keep an elderly diabetic at your dealership from 10 AM to 5 PM, lead her to believe that the check engine light code will be explained in the handbook in the car, clear the code, deny her time to go eat lunch, which she needed to keep from being sick, and then tell her, "oh, well it was sold AS IS." This all was either a tactful ploy to guarantee the sale of the car, or a very terrible mistake in not respecting and listening to your customer.

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by TBOOST on 05/20/2013

i bought this car at just over edmunds{true market value}...the best car buying experience ive ever had...they did lowball my trade at first,but then gave me fair trade in once i pointed that out...salesman & sales manager were friendly,even through the negotiation phase...the finance guy seemed a little agitated that we refused to finance with the horrid wells fargo bank...but switched us to chase bank without incident...why a great dealership would risk excellent customer relations by using wells fargo bank ,is beyond me..when i pointed out that all four wheels have a nasty blemished finish,they showed a genuine concern to make it right...they immeidiatly started the documentation of wheel defects to replace them..said it might take a little while to get replacements..i will post another review comment & rating latter to let you know if issue was resolved

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