Valley Nissan
Customer Reviews of Valley Nissan
sold me a broken truck
byon 03/10/2024
I've bought and sold many cars at valley Nissan but recently had a pretty terrible experience. I bought a salvage title Toyota tundra that was in excellent condition. During the test drive I felt a strange movement when it shifted from third to fourth gear. The salesman also made mention of it. He assured me a thorough exam of the truck was done and a big multipoint inspection was perfect. The movement was just due to being a 6-speed I stead of 8-speed transmission. I bought the truck. I had a separate inspection done at stapp Toyota. They specifically noted the rough shift from 3 to 4th gear. I paid 460 for a full transmission flush,refill, and recalibration. That did not solve the problem. Their recommendation is now replacement of the transmission for $6100. I then called the salesman a valley Nissan and asked to see a copy of the inspection they performed on this truck. 3 days now and no one can produce the report. Really feels like they just blatantly scam people. A word to the wise to stay away from this dealership, they are simply not honest. Clearly they bought a problem truck, then offloaded the problem onto me after lying about the truck being in a condition it was not.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Never Again
byon 10/20/2023
I used to send everyone to Valley Nissan in Longmont, Co., well that ends now! I personally purchased 2 new vehicles from this dealership (2022 Outlander & 2022 Pathfinder), 1- 2023 Rogue for my Son from their sister store in FoCo, and sent my windowed cousin & her Son to the Longmont store where they purchased a 2023 Frontier (loaded) and a 2020 Mitsubishi (which has turned out to be unworthy of cost, both cosmetic and motor) which we have had to file a complaint with Motor Vehicle Dealer Board The Auto Industry Division as well as notify the credit union the financing is with, sent them pictures of the vehicle condition just to make them aware of what what they held an additional interest in. The Mitsubishi was shown to her after dark, late at night and we were promised both bumpers would be replaced by the salesman Ben, which to date has not happened, Valley had to send a guy from their detail shop to pick the car up in Loveland because it wouldn't start and showed low coolant (still does to this date), they brought it back the same day and said nothing was wrong with it. When my cousin asked the salesmen Ben when the bumpers and cosmetic concerns would be fixed, he had no answer for her. Other than the bad experience my cousin has ongoing with them, I have in total purchased and sent them business in the amount of $190,000+, I have never in my life heard of a dealership not sending an appreciation for referral of new customers and especially for the $$$$ referred to this dealership. I reached out to other dealerships in Longmont and Fort Collins, they do reward you for sending them referrals and being a repeat customer... I will never go back to Valley Nissan or send another customer their way after this last ongoing transaction.. ps. Ben, Chuck, where are my roof racks??? That's what I thought!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Love this dealership - lots of models and colors to choose from
byon 08/28/2020
Clean, friendly and lots of inventory - including with certified preowned
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Valley Nissan dishonest ethically bankrupt avoid them
byon 10/16/2019
In a desperate situation credit not good. Was lied to told finance required additional 4k to approve loan. Lied to saying 1k was required for loan. Lied to saying warranty was required by lender. I contacted lender they confirmed all was a lie. 3 to 4k car cost almost 12k. My bad was desperate bad health. Finance guy Eric was very dishonest avoid this place like the plague. No integrity. Very unethical
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Beware of Price gouging and overall bad service experience!!!
byon 10/25/2018
Beware of price gouging and overall bad service experience!!! I took my 2014 Nissan in to get some work done under a factory warranty. The service adviser said my warranty only covered 4 hours of the 6.5 labor required for one of the repairs (approx. $250). I called my brother (Service Manager for Toyota) to see what the labor hours were, and he immediately showed my 3.5 hours. When I confronted the Service Adviser he immediately backed down as if he had no justification on why he was going to charge 6.5 hours for the repair. I still needed my truck repairs, so I agreed to have the work finished 5 days later so parts can be overnighted. When I brought my truck in, I wasn’t in their system, so I confirmed the parts were there and was assured that yes, they were. 8 hours later I called to get an update and they told me the parts hadn’t arrived, so the repair had not been started. I spoke to the Service Manager Jason and he offered a loaner car for the next day which is a positive and said he would speak to his associate about the price gouging. I also sent an email to the GM to see how this would be address but did not get a response. Just want everyone to be aware of the practices that could be happening at Valley Nissan.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fake
byon 09/05/2018
I bought a 13 ram the next day it died and nothing could get it started, they serviced it and gave it back. They didnt mention there was 2 open recalls both that had potentially fatal outcomes but the engine light comes on every other day. They offered a warranty saying my manufactures warranty was expired come to find out I ha 6000 miles left on my warranty and their warranty covers exactly the same as my manufacturers warranty. They said they'd reimburse my tow expenses and now m dodged by their finance officer and p.o theres. Definitely the worst auto dealer I have cone actoss... they belong on colfax...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Very Happy
byon 08/10/2017
Helping my daughter buy her first new car. She decided on the Pathfinder, 2017, SL. While there were closer Nissan dealerships, and we tried hard to work deals with the closer dealerships, Valley Nissan came through! Chris Day was great with my daughter - after 2 weeks of dealing with other dealerships and salespeople - all went as planned, and the numbers we got on the phone were spot on when the final deal was made and money paid. Lakewood Nissan was the worst (in Colorado) that we dealt with. A question below is asking, "Would you recommend this dealership to friends and family?" and my answer is YES - as I did recommend to my daughter - not sure you can ask for much more than that. Look, we all know car buying is a pain, next to going to the dentist! While I know all deals don't go this smooth, give these guys a shot - you may be pleasantly surprised.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Always Awesome!
byon 05/21/2017
I didn't go in intending to buy a car, just see what was available and see what they could give me for my other Nissan, Ramano did an amazing job and got me into a brand new car and got all my financing in To just my name. They did great all around and the service department always takes great care of my cars for me!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wow
byon 04/29/2017
Wow Valley Nissan took care of me. Shane helped me find a vehicle that got my needs. The managers made the negoication process easy. I got a great deal on a Nissan and would recommend anyone to see the boys down at Vally. Will return!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Romano Sbrocca our salesman at Valley Nissan.
byon 04/27/2017
This man made buying a car enjoyable. Oh how he took care of business. He made sure we had everything we needed and is still taking my questions even days after the purchase. Bing bang boom! Thanks Romano! Thank you. We love our new red Subaru 2013 manual. Yeah!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
five stars
byon 04/24/2017
It was wonderful thank you so much for your amazing help!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service
byon 04/22/2017
My wife and I bought a car from Valley Nissan in Longmont. We met with a sales person by the name of Romano Sbrocca. We explained our needs and price range to Mr. Sbrocca and he went right to the model we ended up buying. During and after a test drive, Mr. Sbrocca competently explained all of the features of the vehicle while demonstrating many of them. It was our first encounter with Blue Tooth hands off cell phone use. Mr. Sbrocca took us through all of the financial details and various ways to go about financing the car. Largely because of his competent, honest and sociable nature and because we never once felt pressured, we bought a car. The other employees we dealt with were also competent and friendly. I genuinely felt as though we were getting a superior product at a very good price. Thank you to Romano Sbrocca and Valley Nissan for a pleasant buying experience. George H. Johnson
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy place for car shopping
byon 04/22/2017
Went to buy a Maxima and although didn't make a deal, the salesman Romano was great. Followed up just right, not like the stalkers at other dealerships. The only thing I was disappointed about was the deal I wanted was offered the next day...when I decided to go another direction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Amazing n service
byon 04/20/2017
I purchased a 2017 Nissan versa, and i absoulty love it, the sales staff in longmont are very professional. My salesman Micheal was very nice and knowlageble about the vehical. He also helped me get an amazing deal. He was strait to the point about the price and what the vehical had to offer, he didnt try to hide extra fees. Also he showed me around the dealership to make sure I knew where to go when it was time for my vehical to be serviced. About a week after driving my car Micheal called me to make sure that it was still running good and the right fit for me. I would highly recommend this dealership to anyone. Very professional and friendly staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
17 de april 2017
byon 04/20/2017
El joven Que nos atendio nos explico muy bien Como operar un auto con tantos controles y botones nos dio un muy buen servicio Como clients.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful Service
byon 04/18/2017
This is my third car that I have gotten from the Nissan and I couldn't be more satisfied with my experiences. The atmosphere is friendly, there's never any pressure to buy, and the service is genuine and helpful. My salesman was Oscar though who makes the car buying experience enjoyable and hassle free. The sales representatives at this dealership make it a point to get to know you and understand all your needs in a vehicle; and every time I go in I'm remembered and welcomed by the team there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Romano Sbracco Sales Consultant
byon 04/17/2017
Yesterday my wife and I bought an SUV from Romano. 1st my wife called him and got a great deal. I'm 50 and have had numerous car's / dealerships. I would ALWAYS leave mad. Romano was the first salesman to stick to his words. 2 of our children were there and was very kind to them as well. When we arrived at Valley Nissan Romano had the car brought up ALL the paperwork was ready and he kept his word no bait and switch or up selling. Romano is a good Honest man, he constantly kept us informed the sale progressed. As I said I'm 50 and this was the one and only time I was COMPLETELY HAPPY with our experience at Valley Nissan. I will never buy a vehicle from anyone but Valley Nissan. I have never wrote a review for anything I tend to not trust people selling me something. I never got that over pressure sales experience. Valley Nissan has the best people I have ever dealt with at a dealership. Romano Sbracco made my entire family's day yesterday. Who new you can still get the car you want at the price you wanted to pay. Romano completely showed us what a car dealership in the good ol USA should be like. ROman should train every person in every dealership acros the USA in customer service skills and Valley Nissan should also train other dealership in how to do business. But for now I feel very lucky to have found a salesman like Romano Sbracco. Thank you Valley Nissan and especially Romano Sbracco for the car buying experience you provided us yesterday. I stil can't believe the quickNess and the professionalism from Romano Sbracco and Valley Nissan. I actually left happy and satisfied. Sincerely Ronald "Lyle " Vanbuskirk and family.We will definitely buy from Romano again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Sales Reps
byon 04/17/2017
I was looking into getting a new car and I was referred to Valley Nissan. Everyone was really friendly! I first briefly met with Jordan who was super eager to help and address any concerns I had. Alex then helped me look at some new cars. He was very helpful in finding me something that was within my budget. He was also really knowledgeable on each car he showed me. When we went on a test drive he answered all my questions promptly and with ease. After the test drive I fell in love with the car and wanted to continue with the purchase. I then met with Chris to go over the financing and final purchase documents. He was able to explain the process to me honesty and in simple terms I could easily understand. He was super helpful and was able to get me a lower rate than the bank I previously visited did. All in all everyone at Valley Nissan made my first car purchase go smoothly. They definitely made my new car experience a memorable one! I would highly recommend going to them for your next buy. Thank you guys!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Sales experience
byon 04/11/2017
I leased a new Nissan Murano and had an excellent expierience with Bartley Meade. He was extremely polite, knowledgable and made sure that I understood everything that leasing a vehicle entailed. I strongly recommend him as a salesman and recommend Valley Nissan in Longmont as your dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service!
byon 04/10/2017
These guys are absolutely fantastic. We just bought our second vehicle from them and we will continue using them for our next purchases! They put alot of effort into trying to get the numbers you need in the finance department and they do amazing with making sure you know your options!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Extremely satisfied
byon 04/10/2017
I would recommend going to Valley Nissan in Longmont over any other dealership I know due to the fact that I was treated with amazing customer service and felt like I was part of the team in finding my new car rather than sitting on the sidelines. It was incredible to feel valued and know that they were there to fulfill my goals instead of take money out of my pocket. If you're looking to buy/lease/trade in for a car, I would highly recommend Valley Nissan and of course Eloy, the salesman who got me into the car of my dreams.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
