AutoNation Subaru West

Buying a new car has never been my idea of a good time. The excitement of obtaining a new vehicle tends to be overshadowed by the all day ordeal of making a deal. This time was different. I bought a 2014 Subaru Outback 3.6 from Alan S. at AutoNation Subaru West and was pleasantly surprised by the entire experience. After researching the vehicle I wanted on Edmunds and other sites I submitted an online request for a quote from AutoNation. Within minutes I received an email from Alan quoting me a fair price for the vehicle I wanted. When we spoke over the phone Alan was pleasant and straightforward in answering my questions. He let me do the talking and listened carefully. From test drive to final paperwork the deal took only about 2 hours, unheard of among my many car buying experiences. While at the dealership I saw a brand new color for 2014 and changed my mind in favor of that color. I spent another 3 hours at the dealership while the sales team searched all over town to find that vehicle and then detailed the car for me when it arrived. While I waited they bought me a late lunch . . . delivered to the dealership! Who does that in the car business? Alan S. and AutoNation Subaru West do, that's who! Alan stayed late to complete the process of orienting me to controls and features of the vehicle. It was obvious Alan cared deeply about my satisfaction.