Dellenbach Chevrolet
Customer Reviews of Dellenbach Chevrolet
My new High country
byon 09/08/2022
Dellenbach is my local Chevrolet dealership and they have treated me very well over the years. I just purchased my very first heavy-duty pickup from them and it was a really good experience. It won't be my last purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dellenbach GM Service
byon 05/18/2023
Staff is highly capable and engaged. It cannot be easy to listen to and help frustrated customers with broken vehicles. No matter the circumstances, they remain professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The BEST Family Owned Car Dealership in Northern Colorado!!!
byon 02/22/2023
From start to delivery, I was kept updated and informed of my vehicle status. Everyone was friendly. And provided me with a loaner vehicle. Thank You!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Battery
byon 12/09/2022
I needed a new battery ASAP. When I called, David said they had an opening if I could bring it in immediately. I did bring it in and they got it replaced in a very timely fashion. I was very happy with the service that they provided for a fair price. I just hope that they can continue to provide me with this excellent kind of service when I need to come in for another issue. Thanks to all of you, esp. David and Taylor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My new High country
byon 09/08/2022
Dellenbach is my local Chevrolet dealership and they have treated me very well over the years. I just purchased my very first heavy-duty pickup from them and it was a really good experience. It won't be my last purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Covers all the bases!
byon 06/28/2021
I was dealing with "Chevy Legends, Parts Dept. & Service Dept. Actually ordered the Mud Guards from Legends to be installed by the service Dept. So bottom line I received the wrong Mud Guards which were installed by the the Dept. Since they were the wrong guards they removed them & willingly. Angela from the parts dept. was off the chain trying to make it right which she did. Many thanks to her and Jodie in service. They really care about the customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you
byon 04/17/2021
Went in for a transmission flush, the service member explained everything, even did a look over to make sure there weren’t any red flags popping up. Planning to take my car back
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
EXCELLENT
byon 05/07/2018
Great service and very friendly!! Will always go back!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Free oil change
byon 06/15/2016
This visit didn't cost me a dime. My last visit took an hour longer than stated so I was given a free oil change. Once again, they offered to wash the truck and didn't. Can't tell how many times this has happened. Don't offer if you don't plan on washing it! I will not be returning to Dellenbach though. I purchased a used vehicle off the B lot and was treated like a B rated person. This was my 4th Chevy truck bought from this dealership and I had sung their praises. Not any more. Bruce was rude and arrogant in his sale. Went to 'check' with the 'money' guy to see if they could accept my offer. Came back 15 minutes later stating that THEIR offer stood and they weren't budging. Just maybe your money guy should meet his prospective buyers before deciding what they weren't budging on. Believe me, I wish this wasn't my story but it is. Dellenbach was the only dealership in Fort Collins that I trusted. Have spoken to several friends that tell me I would like Markley. So the next time I purchase any vehicle, Markley is where I will start, then Denver, but I will not purchase another vehicle or use the service department from Dellenbach again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
not a cv joint
byon 05/19/2016
Took my equinox in as it was making a noise in the front end. Told it was tire noise. Explained they were new tires and the noise did not start with new tires. Called and told it was bearings in crank case and needed new crank case. They did the work under warranty. Picked it up and it started making an awful metal on metal and siren noise. Took it back and explained it did not make the noise before crank case repair. Was told it was just a coincidence. then was told it was a CV joint. Called GM after research on line. They laughed and reassured me it was not the CV joint. After several calls to several persons at Dellenbach, one brave soul finally admitted the shaft from the week to crank case was not reinstalled properly. Service person was extremely rude when I came back in with the noise. Asked to speak to Steve Dellenbach at least 5 times and he was always conveniently out of the office. If it were not for the fact the vehicle is under warranty, I would go elsewhere. I had the same car in 5 times for a tire that kept loosing air. They could never get it fixed and ended up at Firestone for a new set of tires. Have complained 4 times that I feel the transmission slips. They keep telling me it doesn't. I have finally filed a claim directly with GM. My advice to Dellenbach is quit lying to customers. With the ease of the internet it is very easy to get information and remember we can call General Motors directly and file complaints and claims when you won't do your job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Great Service
byon 04/08/2016
thank you to Chris Dellenbach for taking great care of us as we searched for the perfect Suburban to fit our family's needs for years to come. His communication was great, service was fantastic and we love our new vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Vehicle Chirping/honking
byon 02/17/2016
It took many visits to finally have the chirping/beeping resolved. There was some scepticism regarding the issue, even with several pages of documented occurrences. The chirping/beeping was so bad that my wife refused to drive the vehicle. It appears that the issue has been resolved.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Periodic Maintenance
byon 02/16/2016
Dellenbach is a great Sales Organization with a total focus on providing quality customer service. I would recommend this dealership to anyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service at Dellenbaugh Motors
byon 01/25/2015
Have had my Cadillac Escalades serviced at Dellenbaugh Motors for many years. Always excellent service customer care! Wife won't let me change brands or dealer...only will go to Dellenbaugh Motors.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service, Above and Beyond
byon 01/20/2015
I was a walk-in to have my key fob checked. The Service Adviser told me the possible problems and what it would take and cost to resolve each one. He started me out by having me go to the parts department to perform a simple fob test. When I told him the results, he wrote up the ticket and told me it would be about 45 minutes to an hour. Being a walk-in, I expected that. Within 20-25 minutes, he came and told me the job was completed. And his estimate was spot on. I really appreciated that. Dellenbach has performed several services on my Cadillac and they have performed above and beyond my expectations each time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great sales and service
byon 01/19/2015
Went in to have our car worked on, they always do a great job. Ended up test driving a new Traverse and we liked it so we bought it. Went home with 2 cars lol
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
HHR Recall
byon 01/07/2015
I recently took my 2008 HHR in for GM recall repair. I received excellent service. While there, I had the oil changed and a tire pressure indication issue investigated. The dealership repaired the tire pressure issue at no charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great sales
byon 11/06/2014
Had a wonderful experience car shopping at Dellenbach no pushy sales and very straight forward. Would absolutely buy there again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
All of our families cars are bought at Dellenbach
byon 11/03/2014
I just purchased a 2006 Chevrolet Silverado 1500, My wife drives an 2008 Impala, Our oldest son drives a 2009 Malibu, Our twins drive a 2008 Suzuki and a 2010 Subaru. All were bought at Dellenbach. Our salesman for many years has been Ron H. Always enjoy our buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Low Pressure and Straight Forward
byon 10/16/2014
I did my homework before buying my 2014 Chev Cruze. Mike McCracken answered all our questions and was straightforward with their pricing. They were willing to match any reasonable deal and ensure I received all the available discounts. The car was ready when I got their and the paper work was completed in little time. Family owned and they treat you like a valued customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service
byon 08/13/2014
Service was great and the repair was done quickly. The did a great job. Jim M.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
30K Service
byon 08/10/2014
I recently had a 30K mile service done on my 2012 Equinox. There was a misunderstanding on what day my appt. was which was my fault. When I contacted the Service dept. they were able to fit me in. They not only fit me in they applied two discounts that made a noticeable reduction in my bill. They completed it in a shorter amount of time then first stated and made sure I understood all services/prices before the work began. This is one of the reasons I keep coming back for service and to buy vehicles there. They treat me with respect and go out of their way to make you feel important.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments