Groove Subaru
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Unethical dealership
Written by 05/13/2015
onGroove Subaru was an experience that confirms the terrible reputation that car salesmen have. After picking a Subaru Forester we liked, we negotiated and agreed upon the price with the salesman. We were then passed off to a different person to finalize the financing. It was only while signing the contract that we determined, by fluke, that the dealership had removed expensive items without discussion during price negotiations. They changed what was included in the sale during price negotiations without telling us they were removing included items. The agreed upon package price included $798 for warrantied outside and inside coatings that had been applied to the paint and interior fabric. This attempt to secretly manipulate what is in the product during negotiations in order to sell an automobile is unethical. They wouldn't stand by the price if they added the warranty items back into the deal. Do not trust these people. We walked out.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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groovesubaru on 05/14/2015
Dealer Response
Thank you for your feedback. We are very sorry to hear that your experience was less than exceptional.
We do work very hard to avoid any issues like what you were describing with the discrepancy in products and services offered. Our GM, Robert, would like to make this right with you. Please reach him directly on his cellphone at: (303) 789-6461, or email him at: rfarnett@grooveauto.com or your can private message me your phone number and I can call you if you would like instead.
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