Mercedes-Benz of Colorado Springs

I'm going to try to be as succinct as possible since so much time has passed since we purchased a Certified Pre Owned C300 from here at the end of business hours on August 9th, 2014. The reason being that I experienced a customer service issue that wasn't closed out until January 17th, 2015. To start, I'd like to identify the individuals that provided great customer service, such as Doug Dieterle, the salesman who found us the vehicle. It wasn't listed on the website or even showing on the lot. He had it brought back in since it was being used as a dealer vehicle at the time, and after looking it over it had all the features I wanted minus the lighting package. So thank you Doug for your service. Ms. Penny Stanton in the customer service department. After the customer service issue was brought to her attention, she placed great effort in attempting to get it resolved. Now for the issue. I am an active duty service member whose state of residence is Florida. During the finance portion of the transaction, I informed Mr. Jerry Garsez, the Finance Director that I had no intention of titling or registering the vehicle in Colorado. He adamantly informed me that I could not get financing through Mercedes Benz Financial with a Colorado home address and register the vehicle in Florida. I brought with me the Florida title packet, a copy of my orders bringing me to Colorado, and the Florida SALES TAX EXEMPTION form that I would submit to title and register the car in Florida. I ultimately completed the purchase for the car that included CO sales tax in order to not miss out on the vehicle as well as the financing special MB was offering at the time (first two payments made by MB and additional year, unlimited mile warranty). Keep in mind, I already had financing secured through USAA. Mr. Garsez continued to inform me that MB wouldn't finance me if I didn't have a Florida address. As much as I tried to inform him that I shouldn't be assessed sales tax, he could not give an explanation or would not even research if it was possible to sell the vehicle without assessing sales tax. In retrospect, it was a condescending experience and I should not have given MB Colorado Springs my business. IT IS POSSIBLE FOR A DEALER TO SELL A VEHICLE WITHOUT SALES TAX! We just purchased a brand new Mini Countryman from Schomp Mini yesterday. I explained to them my situation (Military, FL resident, title/registering in FL). It was a new situation to the Finance Department at Schomp Mini, but they were attentive and open. They reviewed the FL paperwork and did not assess a CO sales tax! In summary, that one bad experience with Mr. JERRY GARSEZ was enough for me to NEVER bring anymore business to Mercedes Benz of Colorado Springs. His lack of respect to even hear out a customer is outrageous. During our transaction it was a very "his way or the highway" tone. Given that he was the only finance person there, I regretfully continued with the purchase. Ms. Penny Stanton and Wil Harold put an effort in recouping the taxes but today I received final word from Mr. Harold that they cannot refund the $1060 in taxes I should not have been assessed. I will now have to submit forms to the City to attempt to regain wrongly assessed taxes. I love the car and have come to love the brand. But I will NEVER bring any more business to the dealership that employs and pays someone with the character traits and lack of customer service that MR. JERRY GARSEZ has.