Lexus of Colorado Springs

by J Koller on 04/16/2024

My husband and I had a wonderful experience at Lexus of Colorado Springs. Mickey F met us outside when we first arrived at the dealership and introduced herself. She proceeded to take us inside and asked what we were looking for. She looked at the current inventory of both certified pre-owned and new vehicles. Mickey was professional, polite and focused on our specific desires. She found a vehicle for us to test drive. She introduced us to Angel V who was also professional, polite and knowledgeable. We appreciated that they encouraged us to take the time we needed driving the vehicle. The process was not rushed or pressured in any way. The two of them worked together well as a team, which we so appreciated. Our first impression was that this is a top notch dealership. Angel V worked hard to find us the vehicle that we desired with all of the features and color we requested. We ended up purchasing our RX 350. Thank you Mickey and Angel for providing us such a great experience!

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by Tom B on 04/12/2024

Just purchased a new RX 350h from Lexus of Colorado Springs. An outstanding experience working with Angel and the entire sales team. No surprises, and their sales structure was a breath of fresh air.

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by Brooke Belton on 01/21/2024

Fast and friendly service. Very respectful not pushy or super sales pitchy. We had a really good experience from the sales person that helped us from the moment we walked in to the sales manager, director and finance person. Thanks to Abe and the rest of the team.

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by Mike D on 10/07/2023

They always have a loaner for you and it’s often nicer than what you are bringing in to get serviced. I’ve never had a bad experience with a service advisor, they are always professional, knowledgeable about the vehicles and just generally willing to go above and beyond. I’m relieved to have such a good dealer so close by

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by B Graham on 08/22/2023

These guys know how to treat customers! I wouldn’t take my vehicle anywhere else! They make sure your needs are met while waiting or if you need alternative modes of transport while you wait for your vehicle. They communicate with you throughout the process so you know exactly when it will be finished. Work is always top notch and my vehicle is always ready to hit the road!

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by Poor customer service on 07/09/2023

Poor management, poor service, rude store director. The car we purchased had stiff breaks but they wouldn’t accept replacement of new breaks. Their store director was very rude and lack of leadership. If this car wasn’t for my young son I would have walk out without purchasing. But will not go back, they didn’t earn our business.

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by J Foti on 06/11/2023

Great people to work with. Bought about 7 cars over several years. Really caring and easy to work with.

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by Ed Firoved on 05/16/2023

Jonathan was thorough and efficient in getting service started and following through. Vehicle was quickly serviced and wait time was Minimal.

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by david21 on 02/21/2021

Beth Phelps was such a wonderful person to deal with, professional, understanding, honest, and hard working. my wife and I both drove out of here with great vehicles several months before we even intended to purchase. You can trust this dealership and the quality of service you will find here!

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by Chris_Hocking on 03/25/2017

On March 3rd, I visited Lexus of Colorado Springs to test drive a pre-owned GX460 advertised on their website. When I arrived, the GX460 had no gas, the battery was dead and needed to be jumped, it was dirty, both inside and out, and there was an additional electrical fault as none of the windows opened from the driver's side door controller. Additionally, the GX460 had an open warranty (Takata airbag recall) which was not disclosed by the dealership staff - when I brought it their their attention, I had multiple members of the dealership staff tell me that it wasn't a big deal. It's worth mentioning that the Lexus remedy for this recall is to avoid having anyone ride in the front passenger seat until the airbag is replaced. I was thoroughly unimpressed by what I experienced and did not make a purchase that evening. However, this was a minor issue compared to what followed. While I was there on the 3rd, I was asked if I would be interested in trading in my current vehicle (a 2014 Toyota Rav4 Limited). I said no because we planned to sell it privately instead, but I let the sales people look at my car when they asked. They never gave me any feedback on the trade in value, so I assumed they were not interested. The following evening, March 4th, I was looking at their website and clicked on the "pre-owned Toyota" category. To my shock, I found that my Rav4, which I had not traded in and was still driving and holding the title to, had been listed for sale by the dealership. To make matters worse, the Carfax had already been amended to show that my car had been offered for sale by the dealership, meaning that I couldn't sell it myself unless the Carfax was fixed (which I had no power to do myself). I notified them, and after a week, they finally addressed the error. I've been assured this was just a mistake, but Lexus of Colorado Springs has made every possible excuse and failed to take responsibility for their failure to represent the Lexus brand well, or for violating Colorado law by advertising a car for sale for which they did not hold the title and which I never agreed to trade in. I am shocked by the experience I've had with Lexus of Colorado Springs. The dealership has behaved like a disingenuous used car lot instead of a premium national dealer. We gave them multiple opportunities to make things right with us, but they never did. I expect much, much better from the Lexus brand.

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