Customer Reviews of AutoNation INFINITI Tustin
First major car purchase
byon 04/05/2024
The experience from start to finish was awesome, wr started on a wrong foot but ended well... I'll recommend business with them at any time, those guys were great! Great team 👏 👍
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
First major car purchase
byon 04/05/2024
The experience from start to finish was awesome, wr started on a wrong foot but ended well... I'll recommend business with them at any time, those guys were great! Great team 👏 👍
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome:)
byon 03/14/2024
Professional, experienced, helpful and kind employees:)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BUYER BEWARE !
byon 02/20/2024
In over 50 years of buying and selling cars, this is the worst customer service I have ever experienced at a dealership. After purchasing a car in early January, I had a few items I wanted to discuss with the dealership. Over the next few weeks I left several messages with both the sales manager as well as the general manager and no one ever called me back. I then contacted AutoNation's corporate headquarters, and was assured someone would contact me within 24 to 48 hours. It has now been well over a month since I started this process and I haven't heard anything from either the dealership or AutoNation. WORST CUSTOMER SERVICE EVER. I would never do business again with AutoNation Infiniti Tustin.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Salesperson, great! The "finance guy", not so much.
byon 02/10/2024
I purchased a car at Autonation in Tustin in December 2023. The salesperson, Mark, was a very nice guy, and very helpful. Just before the end of the purchase process, I had to meet with their "finance guy" or possibly a manager who did the paperwork. He asked me if I wanted a $1,900 maintenance policy, and I said no. He kept asking over and over, and finally I said yes. Then, within a couple of minutes, I told him that I changed my mind and did NOT want the policy. He told me it was too late to cancel it, even though we had just filled out the agreement. He said I'd have to wait until I paid my first monthly payment, and then I could cancel it. So, in strict accordance with the policy provisions, I sent a letter of cancellation to both the AutoNation, and the insurance company. Then I hear from the insurance company that they can only reimburse the "lienholder," and not me. In other words, they are making it very difficult for me to cancel the policy. This manager was a high-pressure salesman, and I could never recommend anywhere where someone like him had any control over the process.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Hassle free car purchase
byon 01/10/2024
David Gozzo at Autonation Infiniti truly exceeded my expectations when purchasing my new car. His professionalism and expertise were evident from the moment I stepped into the dealership. Not only did he patiently listen to my preferences and concerns, but he also offered invaluable insights and went above and beyond to answer all my questions and concerns. His friendly demeanor and willingness to go the extra mile made the entire experience smooth and enjoyable. I greatly appreciate David's assistance, and I wholeheartedly recommend him to anyone looking for a hassle-free and personalized car-buying experience at Autonation Infiniti.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Recommendation for Auto Nation, Infinity Tustin
byon 01/08/2024
Followed up on Carmax Ad for 2019 QX 60 and contacted dealership. Talked to salesman, Filli and arranged dealership apt. Met with Filli and Sales Manger, Sarah. Both worked hard to find solutions to make a deal happen. Bought car. Pleased with Sales Team. Car was delivered very clean. My experience was very positive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased a used car.
byon 01/03/2024
While I was in Autonation Infiniti, the sales process was impressed and professional. I would recommend to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Purchased a used car
byon 01/03/2024
While I was in Autonation Infiniti, the sales process was impressed and professional. I would recommend to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Last experiences at Infiniti (Auto Nation) in Tustin
byon 12/06/2023
I made an appointment to bring car in to get serviced after having inspection previously. We weren’t able to afford everything recommended at this time so decided on what we felt was most crucial and expensive on the list along with something else we needed done. Appointment was made for our first availability which was Saturday. When bringing car in was advised that there was no guarantee that job could be completed that day so scheduled another appointment to drop off car the following Monday. Dropped car off and reviewed all, including advising that I tried to take care of one of the minor things on list personally that morning (replacing filter) and needed help putting glove box back. Left very satisfied while being told that they would also provide complimentary car wash. I got a call from my advisor who stated that a mistake was made and price quoted did not include the part so new price would be over $3k for that service instead of the $1300! Decided not to do that now and was given price on some of the other items that I brought the car in for. Decided just to have the glove box put back together while being quoted almost the exact price that was quoted for the filter:(. Went to pick up car at day’s end and before leaving discovered that the glove box wasn’t put back together fully and car was wasn’t done!! Technician fixed glove box and was told to bring back car in for a wash. Ultimately, a very frustrating final experience….
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Quick and easy to purchase new car.
byon 11/25/2023
I visited Infiniti and instantly found the car I wanted, I was helped by Joshua .Garcia. I returned the next day to purchase . I returned a few days later for help with new technology . I received helpful and patient service .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great to work with
byon 11/25/2023
They are always great to work with. Great customer service and friendly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Waste of a Sunday and more.
byon 11/18/2023
I saw this Ram 1500 they had on the lot. It was a nice truck. Thai my salesman ( very new ) Couldn't answer my questions. So another salesman came up . I explained this is the first truck I looked at and I wanted to shop around. He gets the salesmanager to come out ( Sarah?) She tells me she's the manager and proceeds to tell me they have another appointment looking at the same truck. This lie was laughable and you could see in her face she made it up. I do my homework that truck was on two different lots for over 90 days and they have an appointment 30 mins after I was looking at it.??? Not true. So I leave I look around and decided I would buy the Ram From Auto Nation knowing Sarah's tactics were shady. I get a pre approval, take In with me and leave with the truck. They call me Friday saying they couldn't get me approved and can I bring the truck back. Sure I can do that, could you guys provide an Uber to get me home. Antonio in finance tells me Sarah didn't approve an Uber to get me home when I drop the truck off. They must do over 10 million a year in gross sales, and didn't have the professional courtesy to spend $15 after letting you take the truck home only to ask you to return it a week later. They should be embarrassed. Sarah, and I'm guessing shes the Sales Manager if that's true should be ashamed for her conduct beginning to end
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
3 Comments
This dealership doesn't care POST SALE!
byon 11/14/2023
Prior to our purchase, we had a great experience. However, once we arrived at the dealership it went downhill. They had added items on the invoice that were not indicated online for the used vehicle we were purchasing. The sales manager said the items were already added and could not be taken off and that the online description was not accurate. My husband felt like this was a bait & switch tactic and got up to leave..... then they removed the item. Additionally, we purchased this vehicle at night and did not see some of the missing items until the next morning. I called, texted and emailed our sales guy asking about the damage with NO REPLY! I called to the dealership and asked to speak to the manager (that was listed on their website) and was told that manager hadn't worked at the dealership for several months. The guy who answered the phone was less than helpful and when I asked to speak to the sales manager, he conveniently disconnected the call. I called back and spoke to someone else who took my name/number to pass along to the current sales manager.... it's been over a week and I still have not received a call back. Since my purchase, I have received several emails from various people at the dealership congratulating me on the vehicle and to reach out if I had any questions. I responded to every email with no reply so I am left to assume that these emails are auto-generated and not sent with any sincerity at all. Now that they have my money, they couldn't care less about their level of customer service or lack of. I would not recommend this dealership to anyone as there are plenty of dealerships in Southern California to choose from and who would be grateful for a sale.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Windshield replacement
byon 11/11/2023
Had to inform the service department that the window replacement was not finished as they left the rubber sealant piece dangling, as well as they stained the inside of my interior when putting the new window in.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Love this place!
byon 10/23/2023
This dealership made the process so easy and hassle free to come in and buy a car. I would recommend them to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought a Brand New 2023 Infiniti QX60
byon 10/20/2023
Fili and Luis (Brothers) both were amazing they helped me and made the process of purchasing a brand new Infiniti so smooth and easy. I’m so happy with my choice not only the car is the best car I’ve ever owned but Fili and Luis both helped me get in this vehicle with no hassles and gave me a great price! I recommend anyone who is looking to purchase a new car go to Autonation Infiniti Tustin ask for Fili or Luis and trust me you’ll leave with something better than you expected. I was going in for a Used Lexus but instead I left with a 2023 Infiniti QX60 with only 10 miles. Best decision ever! Thanks guys
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
AutoNation Infiniti Service
byon 10/10/2023
We brought in our 2008 Infiniti G37S for service including a recent transmission issue. Jeffrey Nguyen was our service advisor and an excellent communicator. Since the repair was extensive, he provided us with a loaner car and kept us updated daily on the progress of repairs. Because of Jeffrey and his team, we definitely will be back!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales rep
byon 10/05/2023
Very helpful and easy to work with
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hazel Lopez was fantastic!!!
byon 09/30/2023
I purchased a vehicle and experienced issues from the onset. I returned the vehicle and was met by Hazel. I am a non nonsense, hard to impress, just get er’ done kinda guy. I was extremely frustrated at every step of the service process based on my expectations and commitment to excellent service. Not only did Hazel tolerate my insistence on communication, she was instrumental in alleviating my numerous concerns. I was not a happy camper!!! But, the overall experience was fantastic based on my expectations and Hazel’s ability to provide answers to my questions even on her days off. Great job Hazel!!! This service advisor deserves a promotion!!! C. Harris
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Gabrielle
byon 09/07/2023
Gabrielle really took care of of my situation and did everything to help me!! So I want to thank him for trying to reach out to Auto Nation BMW where I bought the car. They never got back to him or myself!! Thank you for trying very hard to get answers for me since I just bought the car on 7/16/23. I should’ve had to pay a dime but I did!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 08/21/2023
My experience was excellent! I loved the the way they keep me in the loop at all times with what was going on with my car and also sent a video.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments