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Tracy Ford

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Tracy Ford
3500 Auto Plaza Way, Tracy, CA 95304 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst customer service ever.
Written by PaulC101 on 05/07/2016
I am currently at this place to return a leased Ford Edge and no one will take the vehicle. I spoke with the sales department and the finance department yet no one, not even the on duty manager will take it back. I then called Ford Finance and after waiting for her to make some calls, I was told I could keave the vehicle there and Ford Finance would send me the documents that I needed to sign. Still nothing, they wouldn't take it. I know (and even asked to confirm) that if I wanted to lease a vehicle today there would be no problem. But to return one, only during the week. Two other dealerships said they would take the return but the manager wouldn't be there by the time I could drive to their location. Avoid Tracy Ford if customer service is something you think is even slightly important.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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m_baker on 05/13/2016
Dealer Response
Paul - We apologize that we were unable to facilitate your lease return on the weekend and the frustration that it caused. That was not our intent. Ford has specific processes for the handling of lease returns and the people assigned to process lease returns are available Monday through Friday. We sincerely regret the confusion during your visit as we should have made an appointment for you right away so you could return the leased vehicle at your convenience the following week.
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