Subaru Pacific
Customer Reviews of Subaru Pacific
new 2 this
byon 11/07/2023
stress free buying experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
RUN AWAY FROM HERE!!
byon 11/21/2023
My 2015 outback overheated on me and I took it in for service. They checked a few items that they recommended be replaced. I had some of the work done and it over heated again. I had the car towed into the service department (which they said they would reimburse me for and never did) did the rest of the recommended procedures to fix the car. I got a call from the service manager and they told me I needed to replace the engine, but needed to pay $2,200 JUST TO DISMANTLE the engine to diagnose it properly. That price didn't include any repairs to the vehicle at all. I said no thanks and had my car towed home where a neighbor who isn't even a mechanic spent an hour troubleshooting my vehicle and determined it was a broken water pump. $55 dollars an a little over an hour in labor, the car is back up and running with no overheating issues at all. If I could do a ZERO star review, I most definitely would.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
new 2 this
byon 11/07/2023
stress free buying experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Completely Incompetent & Disappointing
byon 10/17/2023
It has taken months for the dealership to NOW say they don't see a diagnostic problem, even though the problem persists. Instead of working to fix it, they told me to call customer relations. They've lied to me on multiple occasions as to the work they've done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Crosstrek
byon 05/30/2023
Great sales person no pressure was excellent keeping g vehicle in my budget.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best car buying experience at Subaru Pacific
byon 05/09/2023
This is the best car buying experience (2023 Outback) among the 4 new car purchases over the years. Friendly staffs, willing to accommodate and no pressure sales process. They also provide excellent follow up calls to answer my questions. Kudos to Subaru Pacific’s Arman, Tony, Mark and Jesse!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales
byon 05/09/2023
Service was excellent. The sales person was knowledgeable and very helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic car buying experience
byon 03/09/2023
Subaru Pacific had the exact model Outback I was looking for,in stock. Viewed it on a Friday evening,and agreed to come back the next day,to handle all of the necessary paperwork. Barry and Jorge had an offer waiting for me,and two hours later,I was at home with my brand new 2023 Outback XT Onyx Edition. Couldn't have asked for better service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasant
byon 01/26/2023
No pressure like many other places. They actually know their product which is very important when asking in regards of the actual vehicle you are trying to purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent and Professional Service
byon 01/23/2023
I was greeted by internet manager Brandon Um, who explained all of the details of service that would be provided for my Subaru Forester. He also briefed me along the way on the steps of the service and how long it would take, since I was waiting while my car was being serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service department needs to improve
byon 01/06/2023
Gave my car for service on 12/5/2022. It needed new parts. I was told that I needed to prepay. So, I paid over $600 for the parts. I was told that was that it would take 2 to 3 days and they would call me to setup an appointment. That was on 12/5/2022. Finally, they called me a month later (on 1/6/2023) to setup that appointment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Loving My New Subaru Ascent
byon 01/03/2023
I had the easiest, most professional, courteous and efficient slaes experince at Subaru Pacific. My test drive vehicle was ready to go when I got there, the sales person was knowledgeable and professional and there was absolutely ZERO pressure. I was able to casually peruse all the various matching vehicles to make a final decision and drove home that night in a 2022 Subaru Ascent Limited 8 passenger with everything I wanted and no frustration. Subaru Pacific's follow-up was a light touch but also being available whenever I picked up the phone to ask a question.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent buying experience.
byon 12/21/2022
Called to see if a vehicle was available on the lot. I was told the one that the one I wanted online was sold the previous day. Nancy call me back the same day and made an arrangement and said that the vehicle I wanted will be available in a couple of hours. It was worth the drive going to Pacific Subaru. Nancy, Scott, and Mark gave me amazing customer service. The team there went above and beyond.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
service review
byon 12/19/2022
Service rep was very attentative and congenial, great to work with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pacific Subaru Sales and Service are excellent
byon 11/05/2019
I purchased and have subsequently gotten service on my 2018 Outback at Subaru Pacific. They have been excellent throughout both processes. I live closer to another Subaru dealer here in So Cal but repeatedly come back to Pacific because of their fantastic service. Everyone that works there has such a great attitude and are very helpful. That makes it a no brainer in my opinion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly Transaction
byon 10/22/2018
It was a very "chill" sales experience thanks to Joshua.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent dealership !
byon 10/01/2018
From start to finish, excellent dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Loved my experience at Pacific Subaru
byon 09/16/2016
On our initial visit to Pacific Subaru we met Bryan Williams and found him to be very knowledgeable and friendly. I test drove a Forester and a Crosstrek. He gave me all the time I needed to get the feel of a SUV. A few days later we decided on a Forester, reviewed the lease program on line and contacted Bryan. It was his day off. We then set up an appointment with Jenni Ransons, the internet manager. Jenni greeted us and made us feel like we have known her for a long time. She introduced us to Thomas DeSaint and Neal Ryke, who guided us through the delivery process. We would like to thank everyone at Pacific Subaru and look forward to servicing our Forester at their new location in Hawthorne.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 08/28/2016
Straight to the point and quick. Tony Cervantes was very helpful in answering my questions, concerns, as well as keeping me updated on the status of my car while in it was getting serviced.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Experience!
byon 08/24/2016
I bought a new Crosstrek a couple of weeks ago and had a great experience with Ismail Fazel and Alex. They helped me get the car I wanted for a great price and the whole experience was smooth. I've never gotten in and out of a dealership so fast! Thanks guys!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Went the extra mile to get me what I wanted
byon 08/07/2016
I recently bought an Outback at this dealer and couldn't be more pleased with the experience. Matt Johnson was my sales rep and put up with my questions about every detail about the car from performance to what every button and knob did. He knew all the answers. Once I made the decision to buy the car, we discovered they did not have the color and model. Matt found one and then went the extra mile, physically, and drove all the way to Ventura the next morning to bring it back to Subaru Pacific so I could have it that weekend. I love the car and really enjoyed the experience with the sales team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Consistent Awesomeness at Subaru Pacific
byon 08/01/2016
Wow! What's vibrant, thriving dealership Subaru Pacific is. I first visited in June of 2015 to test drive a Subaru Forester. I was just as impressed with the professional environment and the customer service then as I was on 7/30/16 when I returned to actually purchase my certified preowned 2014 Forester. I was helped by Mr. Chris Pintado and also by Mr. Eric Shields. Both gentlemen were patient and courteous. Mr. Shields was knowledgeable about the product and answered all of our questions concisely but thoroughly. I also liked Chris Pintado's style. He responded to our requests with alacrity and worked cooperatively and efficiently along with Eric Shields. My experience was very positive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
At Subaru Pacific, we believe that the car-buying and -servicing processes shouldn't be stressful ones. For that reason, we go above and beyond to ensure our customers get the service they deserve every step of the way. When you bring your business to Subaru Pacific, you can be confident that you're in the right place. For everything Subaru in the Los Angeles area, adventurous and practical drivers alike will want to visit our Subaru dealership near Long Beach and Hawthorne.
Finding the perfect new Subaru vehicle is easy at Subaru Pacific. With a wide selection of new vehicles, ranging from the Subaru WRX to the family-friendly Forester, our staff has the ability to find a car for everyone. We also carry great pre-owned Subaru options to help California drivers on a budget get a car they love. No matter your financial situation, come to Subaru Pacific for help getting started on the purchase of your next ride.