Haggles and HasslesWritten by anils on 05/28/08 07:00:00 AM UTC Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
In 2003, I bought a Honda Odyssey from Larry Hopkins (via the Internet). It was a fantastic, pleasant experience. Time flys, and now its time to get my second Odyssey. I got several quotes via the internet, but was keen to go back to Larry Hopkins. What I got from them was not a quote, but an email stating -- "please call us, we have some questions". So I called them. The email said I should ask for Alex Rozhnev, which I did. The only question Alex had was "what is your best offer so far? tell me and I'll talk to my manager". I couldn't believe my ears. I reminded him, I came in via the internet and expected a no-hassle experience. I told him about my pleasant experience with Larry Hopkins from 2003. He heard impatiently, then repeated his question. So much for no-hassle, fixed price. I told him it would not be fair to the other dealers for me to disclose their offers to him. He repeated the question. I told him I'd go buy in at another dealership in that case. Later, that day Alex Rozhnev did send me a quote. It was MORE THAN $1500 more than my best offer. They sure have a dark sense of humor, if this was their notion of funny..