Lexus Santa Monica
Customer Reviews of Lexus Santa Monica
Excellent experience
byon 11/27/2019
After 13 years with an old Toyota, it was with great trepidation that I faced the fact that I needed to get a new car. I went to Santa Monica Lexus and was introduced to my salesman, Enrique Carvajal. He made the entire experience easy, enjoyable and efficient. He was patient and helpful and very accommodating. From our earlier discussions to our test drives to teaching me how to use the new car, he has made the entire experience great. I would highly recommend Enrique Carvajal and Santa Monica Lexus. Their service is outstanding and I recommend them highly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 11/25/2019
Had a great overall experience at Lexus Santa Monica. Alex Morales was professional, knowledgeable and friendly when laying out the options for buying a car, and helped find the exact car I wanted. He helped me throughout the process and answered all questions patiently. Joshua Villalobos was also very helpful at providing instruction about the car’s features and getting everything set up. Thanks to both gentlemen for a positive experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchasing RX350 2017
byon 11/15/2019
I purchased my Rx350 2017 at this Lexus dealership. The transaction went thru smoothly. It’s the pleasure to work with the saleman Paul Pourhashem. He was very helpful and honest to get me the car with the good pricing within my budget. Highly recommended to purchase the vehicle here. Thanks Paul and Mark.
Roxanne
byon 10/31/2019
I recently leased my third or fourth Lexus from Roxanne Colatrella. She made the leasing experience so easy as she had previously. To say SM Lexus is user friendly is an understatement. The car was prepped and the transition from my prior GS to my new GS was so easy. Everyone was helpful and knowledgable so it was seamless. Thank you to all at SM Lexus.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Michael Skobin at Lexus Santa Monica - outstanding!
byon 10/28/2019
Michael Skobin at Lexus Santa Monica was the best sales associate I have worked with to lease a new car. Bravo Lexus and Lexus Santa Monica for making the sales process so easy and relaxed. A true professional, I highly recommend Michael and Lexus Santa Monica.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Michael Skobin at Lexus Santa Monica - outstanding!
byon 10/28/2019
Michael Skobin at Lexus Santa Monica was the best sales associate I have worked with to lease a new car. Bravo Lexus and Lexus Santa Monica for making the sales process so easy and relaxed. A true professional, I highly recommend Michael and Lexus Santa Monica.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car lease
byon 10/28/2019
Roxanne Colatrella is the best in the game! She makes a normally long, tedious process fly by. She has the car ready to go and gets you taken care of by all the support staff. She is professional, polite, and warm. She adds a personal touch because she cares. We love Roxy. My family and I will keep coming back to SM Lexus because of Roxy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Excellent review of Roxanne Colatrella
byon 10/09/2019
Roxanne Colatrella is absolutely fabulous! Not only did she take her time, explain every aspect, make sure that all my questions were skillfully answered, but she also made sure that my needs were met within my parameters. She has a lovely way about her and is a pleasure to be with. Thank you very much for a wonderful experience and a wonderful new car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Sales review
byon 10/06/2019
Ron Holbrook was an exceptional sales and finance person. He made our experience at SM Lexus memorable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
All hail Nima!!!!!!!!!
byon 10/04/2019
Nima Behnia was the only reason we went with Lexus Santa Monica. His service was above and beyond and his patience and guidance was truly wonderful. He made a car dealership a delightful place to be and the experience was completely opposite to the pushy, anxious and inauthentic interactions you often experience as a customer when looking to buy a car. I cannot thank and recommend his service enough. He truly cared about us and what we needed and is the main reason we chose Lexus Santa Monica. Huge gratitude to Nima
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I’m very satisfied with my new Lexus from Santa Monica Lexus
byon 10/01/2019
I am very happy with the service and price fromSM Lexus and representative Enrique Carvajal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Roxie rocks!!
byon 10/01/2019
Roxanne Colatrella at Santa Monica Lexus IS the best, ever. She has never failed me or my family over all these years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bravo Lexus of Santa Monica
byon 09/06/2019
Bravo to all at Lexus of Santa Monica for their outstanding dealership experience. From the minute you drive in and meet their friendly valets you know you are in good hands. Their beautiful showroom is a welcome change from the sterile boring white space buildings of other brands. Their sales team are second to none, friendly, knowledgeable and use none of the usual high pressure tactics that other dealerships usually try. Patient and nurturing is how I would describe by visit. I left happy with the new vehicle of my choice never once feeling rushed or pressured. Go see Michael Skobin or Jori Klaric, they will take the best care of you. Many other dealerships could learn a lot from Lexus of Santa Monica
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The Best!
byon 09/01/2019
I’ve previously leased Audi’s and Mercedes, and after hearing such great reviews about Lexus i decided to give it a try. Had my eye on the RX450 Hybrid and from start to finish it was such a great experience at Lexus SM. Roxy and the entire staff took such great care of me. They never made me feel rushed or pressured during the process, and they worked with me to make sure I got the best car for a price point that worked for me. At previous dealerships it’s always such a game trying to finagle a good deal, but here they keep it simple and transparent and make sure you’re taken care of. They way it should be when you’re spending so much money! Anyways, they’re the best, go!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 06/29/2019
Neil Greene has been assisting us in choosing our new automobiles since 2010. This is our 5th. Lexus from Santa Monica Lexus. They negotiated a good deal and the service is wonderful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Service
byon 05/31/2019
I bought a used car from Paul P. A few years ago. Extremely fast and professional. Iâve bought 6 cars from dealers in the last 5 years. Either myself or family members and Iâll always rate Paul top notch.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 05/15/2019
This is our second car we are purchasing from Paul Pourhashem. My husband and I enjoyed our experience so much, when it came time to purchase again we new just where to go.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Weston
byon 04/26/2019
Very ngice salesman. Came in on his day off to deliver my car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding service, great car-buying experience!
byon 04/14/2019
I could not be happier with my experience at Lexus of Santa Monica. After spending over a month looking at different cars and spending time at all sorts of other dealerships (Audi, Mercedes, Jaguar, Land Rover, Acura) I finally came in to Lexus of Santa Monica and was thrilled with my experience. Unlike 99% of dealerships out there, they do not push you to buy a car. It feels like they truly want to help you. Their service made me want to actually buy a car from them whereas so many other dealerships make me want to leave and never give them any business because of how pushy they all feel. I first worked with Isaac who helped me test drive several cars, even a couple of the same model but just in different colors because Iâm too picky. Then Roxanne and Josh helped me close the deal and finalize all of the paperwork. I got a great car at an amazing price. Everything was extremely friendly and helpful along the way and I cannot say enough about how great this place is.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ron Holbrook is the best!!
byon 04/13/2019
I recently went in to Lexus Santa Monica where I met with Ron Holbrook. Iâve alway believed that Lexus prides themselves on outstanding customer service, and Ron did not disappoint. He was very helpful and genuine, and truly cares about your wants and needs. He made the process quick and painless. If anyone is looking for a new Lexus, Ron Holbrook is the best and the one to talk to. Iâm definitely going back to him and Iâm sending everyone I can his way!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Reviews
byon 02/04/2019
Our experience in purchasing a RX 350 from Lexus Santa Monica was exceptional, from ONLINE information with "Jennifer" to our sale agent, Chris Debonnet, not to mention the sale manager, Omar, car information staff and financial manager. Great place to do business with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments