FH Dailey Motor
Customer Reviews of FH Dailey Motor
FH Dailey San Leandro Experience !!!
byon 10/25/2022
Chuck Santana, Anthony Baker and Don Asturias are the best!!! They helped me to build and procure my 2023 Corvette C8. I am so happy to work with this dealership and to work them for my car purchase. They were awesome, patient, and kind throughout the whole process!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
FH Dailey is like no other!!
byon 02/20/2023
I'm not going to lie, I took a break from FH daily service and went over to Firestone for my last oil change, partly to save money and be able to pay for it with the Firestone credit card I have. Big mistake! The service at FH daily is like no other, they go above and beyond explaining everything to you and they are always smiling! I not only was satisfied with the work that was done to my car I walked out of the place feeling like I was part of the family. I've bought five cars from them, have dealt with them countless times with service and issues that have been resolved immediately. I'm never going anywhere else, I'm back and I'm there to stay! Not only was my oil change cheaper than at Firestone they checked all my fluids and rotated my tires and then offered a coupon price which saved me a ton of money. Thank you FH!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
[non-permissible content removed] business
byon 12/17/2022
When I ordered the car, I was told the price was marked at MSRP. However, when I pick up the car, $1200 was added to the price because of the theft system without asking me before. Both salesperson and the finance manager said this is mandatory and I have to pay for it. However, based on my understanding after checking with others, this is not mandatory. It is just an accessory and it doesn’t need to be installed on the car. This is very [non-permissible content removed] act. There is no honesty in this dealership. I will not buy car with this dealership or recommend my friend there anymore.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
FH Dailey San Leandro Experience !!!
byon 10/25/2022
Chuck Santana, Anthony Baker and Don Asturias are the best!!! They helped me to build and procure my 2023 Corvette C8. I am so happy to work with this dealership and to work them for my car purchase. They were awesome, patient, and kind throughout the whole process!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 08/06/2021
Service was timely and professional. However, I did find a scratch on the front bumper that wasn't there when I dropped off the vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
FH Dailey Chevrolet- 2021 Silverado trail boss 6.2 liter
byon 03/31/2021
This was my most enjoyable buying experience of my life. The guys at FH DAILEY CHEVROLET are very experienced and don’t waste time with games and gimmicks. They focus on what you need to close the deal. Best experience ever.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Could have done it all online
byon 01/04/2021
FH Dailey was a good experience. I could have done the entire transaction from my dining room, but I wanted to see the color before it showed up in my garage. I did not negotiate. I was already getting a much better price than the offers from the other dealers in the area (I contacted three). I have no idea if this was the best price available, but it beat the other dealers by 5%, which on a lease turns into 25%. Everyone was friendly and efficient. I spent a couple of hours at the dealer while they detailed it and got it ready. It came with a full charge -- last two times I bought a car from a dealer, I had to find a fueling station / charge station within thirty minutes. FH Dailey won my business and I'll go back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Chevy Bolt
byon 01/04/2021
Was worth the drive from Redwood City to buy from this dealer. Cut out all the bs, very up front.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Terrible
byon 12/31/2020
Arrived early in the am to my Appointment. I left right before they closed without my car because they said they haven’t even looked at my car yet. They didn’t offer a ride, loaner and recommended public transportation in the middle of this pandemic. Car was finally ready 35+hours later to charge me $200 without any services done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Respectful of my time
byon 01/04/2020
In and out in no time!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
pleased with service
byon 03/13/2019
Went in for oil change. Only waited a few mins to be taken care of. I opted to wait for my Suburban. The waiting room offered coffee, water and name brand snacks, a decent sized and most importantly, clean bathrooms. I'll be back in 4k miles
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer
byon 01/27/2019
Jerrod provided quick and accurate comunication
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
FH Daily
byon 10/25/2018
Performed excellent work, faster than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Doubly bad customer service
byon 09/24/2017
I brought my Chevy Bolt to FH Dailey for service under warranty. I was offered a loaner car, which I accepted. On the "rental agreement" (no charge as it was under warranty), it clearly said NO SMOKING (charges apply). I don't smoke, no problem. When the service was completed I was out of town so my housemate returned the vehicle. He was told that there was pet fur in the car, which violated the rental agreement. No one told me pets weren't allowed in the loaner car, and I wouldn't have put my dog in the car if I had known, as I have another car. Unfortunately, my friend said he had no choice but to pay the $160 penalty. This is ridiculous -- first, we never would have had the pet in the car if anyone had told us; second, we would have vacuumed the car had we known it would have been an issue. I called to complain and was bounced to a couple different people. The final person, an assistant manager, said he felt confident that the rental staff would have told me there were no pets allowed. Well, they didn't. He didn't have any evidence that they had said anything, but said he discussed the issue with them. He then "monitored" their actions for a day or two to see if they routinely issued the warning to customers. He said he observed them telling every customer that pets weren't allowed. Well, that doesn't prove anything, other than the fact that: 1) he had just told them this information was required, and 2) the Boss was watching them while they signed out cars. It's not remarkable that the counter "girls" (as he referred to them) were careful to issue all the required warnings. Being my word against theirs, he refused to reverse the $160 charge. What makes this all the more frustrating is that it is the second bad customer service experience I have suffered at FH Dailey. When we bought our Bolt, the salesman goofed and ordered the car in the wrong color, despite our clear instructions. Because we wanted to close the sale before the end of 2016 in order to get the tax credit that year, we had just two choices: Accept the car in the color we didn't want or wait three to four months for a new car with the color we had ordered, and thus delay our tax credit by about 15 months. Totally unacceptable customer service on both occasions, and very little concern expressed by the dealership. I would never buy a car or get service from this business and feel they have engaged in deceptive practices.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great customer service
byon 09/12/2017
I am the proud new owner of a Chevy Bolt! I am so excited about this car. And I couldn't be more satisfied with the treatment I received. Both David O'Hara and Randy Hover, the salesperson and finance director, spent as much time as necessary with me providing information and answering my questions. I walked out with my new car and felt like they took very good care of me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buying a Chevy Volt at F H Dailey Chevrolet
byon 12/07/2016
From start to finish, my wife and I really enjoyed our Chevy Volt buying experience at F H Dailey Chevrolet in San Leandro, CA. From exploring their website, on-line chat, follow-up, test drive, to making us a great deal, every person we dealt with there treated us with courtesy, and were attentive to our requests. I made a last minute change regarding the specific car we wanted, when through their website I found the Siren Red Tintcoat Chevy Volt at their sister dealership up in Novato. They took care of the sale at their San Leandro location, and transferred the car and prepped it for delivery there also. I had done my homework regarding this purchase, and they offered us an up front deal right in line with the best deal offered by any competition in the Bay Area, with no haggling back and forth necessary. Finally, Ebony, Randy, and Dennis made us a great deal, answered all of our questions regarding warranty and financing, and Dennis really made delivery of our new Chevy Volt a truly joyful experience. He is a great guy. The bottom line is that these two dealerships worked together to make our dream come true: We got the exact, specific car we wanted, at a price we could afford. My wife and I heartily recommend F H Dailey Chevy to anyone looking for a great deal, and a great and fun team to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible finance experience
byon 08/05/2016
Sandy the finance person is lazy and disorganized. Too lazy to download a dmv form which made us come back the following day. Many errors on the forms including incorrect sales tax. Ignored requests for copyou of a form. Salesperson Greg was very good.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Best Car Buying Experience Ever
byon 04/19/2016
Easily the best new car purchase/used car trade in experience ever. Jim M. in the Internet Sales Department is an experienced professional who ensured I remained updated on the status of my new 2016 Camaro order. As a result, the close of my transaction was a transparent,enjoyable experience. I highly recommend F H Dailey Chevrolet to anyone in the market to buy a new Chevrolet vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
FH-Dailey
byon 01/17/2014
JimB at FH-Dailey responded promptly to my Edmunds online quote request with a great first upfront offer for the vehicle I sought sticking to precisely the desired options I'd listed. JimB responded quickly to all my questions and concerns both before and after the purchase. JimB and the sales team at FH-Dailey were prompt, pleasant, and efficient through the entire process and made this my best car-buying experience to date. I highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
FH-Daily
byon 03/24/2012
Greg at FH Daily replied to my email in a short time. I told him that I received a quote from another dealer. He matched the quote after I told him that I would rather purchase close to home. I told time that I had a budget, he told me what they would sell the car for. We agreed. I was in and out in about 2 hours. I got the 2012 Sonic right off the showroom floor. I would suggest that anyone looking to purchase a car, new or used, go to Edmunds.com. The site helped me VERY MUCH!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
