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Stevens Creek Subaru

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Stevens Creek Subaru
3155 Stevens Creek Blvd, San Jose, CA 95117 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
5 out of 5 stars (390)
Recommend:
Yes (1) No (0)
Service Rating
3 out of 5 stars (472)
Recommend:
Yes (1) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
RUDE
Written by cnj12981 on 12/13/2012
This place is HORRIBLE…. After 8 years I will never go back again!!! What ever happened to the customer always being right?? They were rude, nasty and call customers by vulgar names!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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stvnscrksubaru on 12/16/2013
Dealer Response
On behalf of the entire team at Stevens Creek Subaru, I would like to apologize for your experience. This type of customer service is unacceptable for our standards. We would like to further understand what happened as it helps us to grow as a dealership. Would you be open to contacting us at your earliest convenience? We look forward to hearing from you. Sincerely, Mandy Taylor Customer Relations Manager mandy@stevenscreeksubaru.com 408.984.2001
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