I visited early on a Saturday morning. They have a good selection of cars on the forecourt with ample stock in a covered garage on site. The lot is a little cramped so you find yourself sandwiched between cars trying to look at the interiors, trunk etc. The dealership was quite at that time of the day and we got a salesman's attention very promptly. The individual was not that engaging and that dominated our experience. I stated that I was looking for a IS250 with just the premium package and he sniped words to the effect that "Lexus does not call them packages." Not a great first impression. He was knowledgeable about the cars features and overviewed it well. On the test drive, he refused to let us go onto the freeway (about a mile from the dealership) and instead told us we could see all we wanted on the closer express way. That again set a bad impression as most of my driving is freeway and the 50-70 acceleration is a key feature for me to experience. Not something you can do on a 50mph limited expressway. One always expects a little resistance in the negotiation process. That is the game. I'm always extremely polite and good natured during the process. Our salesman played the annoyed and offended guy leaving us alone for long periods of time while he checked things with his boss. He kept returning with numbers but would expose the sheet of paper for only a few moments before turning it over. These are sales tricks I expect from lower tier dealers. I'm an informed buyer with the Edmanuds invoice price printed etc. He should have picked up that playing those games would not make me value the car higher or feel privileged that they might have one in stock. He quoted an incorrect MF or 0.33. When I explained that was a several hundred percent APR and should be 0.00135 for tier-1 credit (our Ficos exceed 750), he stuck to his guns and insulted my math skills! We walked and purchased from a different dealership. We did get a charming voice mail from the salesman the next day saying how he enjoyed the time we spent together, etc. This is my individual impression based on an experience with one salesman. Your millage may vary.
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