Capitol Volkswagen Car Dealership San Jose California | Edmunds
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Capitol Volkswagen Sales Reviews

  • 911A Capitol Expressway Auto Mall
  • San Jose, CA 95136 (map)
  • Chat with Dealer
Sales Rating:

Love my Car!

Written by nsakazaki on 11/11/10 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Bear in mind I would rather have a root canal than visit a car dealership. And I wasn't planning to buy a new car this year, but my car got totaled in an accident and I needed to get something pretty quick. I was looking for a new 2010 Elantra, with a sunroof. All of the dealerships were quick to respond to my initial email and all were very helpful in locating the car I was interested in. They were also competitive in their pricing. I loved being able to handle most of the negotiations via email! Vern at Capitol Hyundai came back with the most competitive price and I made a quick trip to the dealership to see the car. Once I was sure this was the car I wanted, Vern and Lloyd were very accomodating about giving me time to get my finances together so that I could keep the payment within my budget. I made an appt. to purchase the car on a Saturday morning, they had the vehicle detailed with a full tank of gas waiting for me when I arrived. Lloyd patiently went through all of the car's features with me and Vern programmed my bluetooth for me, awesome customer service from both of them! Al, their finance director, went over all of the add-ons and I never felt pressured to buy anything I didn't really want. It was a painless experience from beginning to end and I really love my new car!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Not available

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